Join Our Dynamic Team at Bayswater Jayco – Caravan Service Advisor Wanted!

The Company

Bayswater Jayco is a leading caravan dealership in Melbourne’s east and part of a larger, well-established dealer group representing the Jayco brand. We pride ourselves on delivering outstanding customer experiences across sales, service, pre-delivery and warranty, while continuing to grow and invest in our people and facilities.

Our Mission
To become one of the most respected and trusted dealership groups in Australia — known for putting our customers and our team first.

Our Values

100% – Bring full effort every day and always look to improve
Teamwork – Every role matters and together we make a difference
Integrity – Always do the right thing
Respect – Treat customers, teammates and our product with genuine care
Fun – Bring positivity and energy to what we do
Recognition – Celebrate effort, results and wins

The Role

We are seeking an experienced Service Advisor to join our busy Service Department at Bayswater Jayco.

This is a front-line customer-facing role and will suit someone who enjoys variety, responsibility, and working in a fast-paced service environment. You will be the key link between our customers and our workshop, managing the service journey from booking through to caravan collection.

Strong communication skills, confidence on the phone, and the ability to remain professional and composed when dealing with challenging situations are essential for success in this role.

Key Responsibilities

Act as the primary point of contact for service customers, both face-to-face and over the phone
Book caravans in for servicing, repairs, warranty work and accessory fitments
Maintain regular communication with customers regarding job progress, timeframes and approvals
Prepare and explain service, repair and warranty quotes and gain approval for additional work
Liaise closely with the Workshop Controller, technicians and parts department to ensure work is completed efficiently and correctly
Follow up parts orders and rebook customers where required
Accurately process job cards, invoices and warranty documentation
Manage customer concerns and complaints professionally, escalating where required
Support pre-delivery and handover processes when needed

About You (Must Have)

Previous Service Advisor, Service Reception or similar customer-facing service experience
Background or aptitude in caravans, RVs, automotive or workshop environments
Excellent phone manner and confident verbal communication skills
Strong customer service focus with the ability to explain technical information clearly
High level of resilience and professionalism when managing difficult or emotionally charged customer interactions
Ability to remain calm under pressure and work toward practical, fair outcomes
Strong time management and organisational skills
Sound computer skills (dealer management systems and Microsoft Office)
Team-oriented attitude with a positive, professional approach

Day-to-Day Duties May Include

Meeting and greeting service customers
Managing inbound and outbound customer calls
Keeping customers informed of caravan service progress
Coordinating courtesy arrangements where applicable
Estimating costs and timeframes for service and repair work
Gaining approval for additional work as required
Following up customers and resolving concerns

What You Can Expect

Competitive remuneration package
Ongoing training and development
Stable, full-time role within a growing dealership
Supportive team environment with clear processes
Career progression opportunities within the wider dealer group

How to Apply

If you are customer-focused, resilient, and looking for a long-term role in a professional service environment, we would love to hear from you - APPLY now.

All applications will be treated with strict confidentiality.