Retail Manager

About the Role

Reporting directly to the General Manager, the Retail Manager holds full accountability for the day-to-day management of the store across all departments including grocery, fresh produce, deli, bakery, and front-end checkout. This is a permanent full-time position offering a salary of $75,000 – $85,000 per annum plus superannuation.

Your Responsibilities

• Manage all daily store operations across every department
• Own the store budget including labour, wastage, shrinkage, and overheads
• Analyse and implement strategies to achieve sales and margin targets
• Lead, recruit, train, roster, and performance 
• Ensure compliance with the General Retail Industry Award 2020 and Fair Work Act 2009
• Oversee stock control, supplier negotiations, and loss prevention
• Execute IGA promotional programmes and ensure planogram compliance
• Champion customer service standards and resolve escalated complaints
• Maintain compliance with Work Health and Safety legislation and HACCP food safety standards
• Build and maintain positive relationships within the community

Fresh Produce Department — Direct Accountability

In addition to overall store management, the Retail Manager holds direct personal accountability for the Fresh Produce department. This includes:

• Hands-on management of all fresh produce ordering, purchasing, and supplier relationships
• Setting and maintaining produce display standards including presentation, rotation, and replenishment
• Managing produce shrinkage, waste, and markdowns to maximise department profitability
• Ensuring full compliance with food safety and temperature control requirements for all fresh produce
• Monitoring market pricing and adjusting buying strategies to remain competitive
• Seasonal range planning and promotional execution for the produce department
• Direct supervision and training of produce team members

Bakery Department — Direct Accountability

The Retail Manager also holds direct personal accountability for the Bakery department. IGA Fresh Carnarvon operates a retail bakery selling a range of ready-made products sourced from external suppliers. This includes:

• Managing all bakery product ordering and maintaining strong relationships with bakery suppliers
• Curating and reviewing the product range to meet customer demand and seasonal trends
• Maintaining bakery display presentation, merchandising, and product rotation standards
• Managing stock levels to minimise wastage and markdowns while avoiding out-of-stocks
• Ensuring all products meet food safety, labelling, and temperature storage requirements
• Monitoring sales performance and adjusting ordering and ranging decisions accordingly

What You Will Need

• Minimum retail management experience or equivalent 
• Strong knowledge of inventory management, stock control, and loss prevention
• Hands-on experience managing a fresh produce or perishables department
• Experience managing a retail bakery or similar ready-made food department
• Thorough understanding food safety requirements
• Proficiency in retail POS and inventory management systems
• Excellent leadership, communication, and organisational skills
• Flexibility to work retail hours including weekends and public holidays
• Strong leadership skills with an ability to connect positively with both customers and team
• A happy, friendly and energetic personality
• A desire to deliver high quality customer service
• A current/valid police check or a willingness to obtain