Retail Manager- Full Time

Qualifications and Experience

• At least one years of relevant retail management experience may substitute for the formal qualification.
• Demonstrated experience in retail operations, customer service management and staff supervision.
• Strong leadership, communication, organisational and problem-solving skills.
• Proven ability to manage budgets, inventory and operational performance.
• Experience in fuel retail, convenience retail or related industries will be highly regarded.

Detailed Job Responsibilities

• Plan, organise and control the day-to-day operations of the fuel service station and associated retail store.
• Monitor fuel sales, convenience store performance and customer service standards to achieve business objectives and revenue targets.
• Determine product mix, stock levels and merchandising strategies for fuel, automotive products, beverages, food items and other retail merchandise.
• Manage inventory control systems and coordinate stock ordering, receiving and replenishment to ensure product availability and minimise stock losses.
• Develop and implement promotional activities, sales campaigns and marketing initiatives to increase customer traffic and retail sales.
• Monitor pricing strategies for fuel and retail products in line with market conditions, competitor activity and company policies.
• Ensure accurate recording and reconciliation of daily sales, cash handling, fuel transactions and financial reports.
• Prepare budgets, monitor operating costs and implement measures to maximise profitability and operational efficiency.
• Recruit, supervise, train and schedule retail staff, ensuring adequate staffing levels and high performance standards.
• Conduct staff performance reviews and provide ongoing coaching to improve productivity, customer service and compliance.
• Maintain excellent customer service standards by responding to customer enquiries, resolving complaints and ensuring a positive customer experience.
• Ensure compliance with workplace health and safety requirements, fuel industry regulations, environmental standards and company policies.
• Monitor fuel delivery schedules and coordinate with suppliers to ensure uninterrupted fuel supply and efficient inventory management.
• Maintain the presentation, cleanliness and operational readiness of the service station, forecourt, convenience store and associated facilities.
• Implement loss prevention measures and monitor inventory variances to minimise theft, shrinkage and operational risks.
• Analyse sales reports, customer trends and operational data to identify opportunities for business growth and improved performance.
• Liaise with suppliers, contractors and service providers to ensure timely delivery of goods and maintenance of equipment and facilities.
• Ensure all fuel dispensing equipment, point-of-sale systems and retail facilities are functioning effectively and any issues are promptly addressed.
• Promote a safe, customer-focused and team-oriented workplace culture while supporting the ongoing growth of the business.