Store Manager (Retail Manager)

As a Store Manager, you will oversee daily operations, manage staff, and ensure excellent customer service. You'll maintain a clean, organized store, promote products and services, coordinate in-store services, and handle inventory while ensuring safety and operational standards. Additionally, you will drive sales and ensure the store meets performance goals.

Benefits

• A supportive and friendly work environment.
• Career growth opportunities with the potential for further promotions and role advancement.
• Competitive salary package with performance-based bonuses and incentives.
• Comprehensive training programs and leadership development to enhance managerial skills.
• Discounts on products, services, and special offers for employees.
• Recognition and reward programs for exceptional leadership and team performance.

Task & responsibilities

• Oversee daily store operations to ensure efficient service delivery and a positive customer experience.
• Manage staff recruitment, training, scheduling, and performance evaluations to maintain a high-performing team.
• Provide excellent customer service, addressing inquiries, resolving complaints, and ensuring satisfaction.
• Manage inventory, monitor stock levels, place orders, and ensure proper stock rotation to meet customer demand.
• Implement sales strategies and promotions to achieve financial and sales targets.
• Maintain a clean, organised, and safe store environment to ensure a welcoming atmosphere for customers.
• Create and maintain product displays and store layouts to enhance customer engagement and drive sales.
• Track financial performance and monitor sales data to meet operational goals and stay within budget.
• Ensure compliance with health, safety, and industry regulations within the store.
• Handle financial transactions, including cash management, sales processing, and daily reconciliation.
• Prepare and review regular performance reports for upper management, including sales, inventory, and customer satisfaction.
• Determine the product mix, stock levels, and service standards to meet customer needs and preferences.
• Sell products and services, offering advice on usage and recommendations to customers.
• Promote and advertise store products and services through in-store campaigns and offers.
• Ensure compliance with occupational health and safety regulations to provide a safe work environment.
• Develop operational strategies to drive store sales, enhance customer satisfaction, and improve overall performance.
• Monitor and manage store budget to control expenses, optimize profitability, and meet financial objectives.
• Implement staff development programs to improve team skills, increase productivity, and reduce turnover.
• Conduct performance reviews and provide feedback to ensure ongoing development and high standards of service delivery across the team.

Qualification & experience

• Minimum AQF level diploma or higher in a relevant or related field.
• Minimum 1 year of experience in retail management or a similar role.
• Strong leadership and team management skills, with the ability to motivate and guide staff.
• Excellent communication, time management, and problem-solving abilities.
• Proven experience in managing inventory, implementing sales strategies, and driving store performance.
• High attention to detail and commitment to delivering excellent customer service and maintaining store standards.