Retail Manager

Location: Bathurst NSW 2795

ABN: 71 141 486 893

Salary Range: $75,000 - $85,000 + Superannuation 

Benefits

• Competitive Salary and superannuation  
• Supportive and friendly team environment  
• Opportunities for professional growth and development 
• Stable, long term employment in a reputable entity

Task & responsibilities

• Recruit, onboard, and train retail staff in customer service excellence, product knowledge (including rug materials, styles, and care), and sales techniques.
• Prepare and manage staff rosters to ensure optimal showroom coverage, including weekends and peak trading periods.
• Drive sales performance by implementing effective sales strategies, upselling techniques, and customer engagement practices.
• Provide expert advice to customers on rug selection, sizing, materials, and styling to suit their space and needs.
• Manage and resolve customer enquiries, complaints, and escalations to ensure high levels of customer satisfaction.
• Coordinate in-store promotions, seasonal campaigns, and showroom merchandising to maximise sales.
• Support online and digital sales initiatives, including liaising with e-commerce platforms and social media marketing.
• Oversee procurement and replenishment of rugs and related products from local and international suppliers.
• Monitor stock levels and ensure effective inventory control, including regular stocktakes and reconciliation of discrepancies.
• Ensure the showroom is presented to a high standard, with visually appealing product displays aligned with current design trends.
• Ensure compliance with Australian Consumer Law, including product representations, warranties, and returns policies.
• Implement and monitor workplace health and safety (WHS) procedures, including safe manual handling of heavy rugs.
• Analyse sales performance and implement strategies to improve revenue and profitability.
• Support growth of online sales channels and integration with physical showroom operations.

Qualification & experience

• Diploma or higher qualification in Business, Management, Marketing, or a related field desirable 
• Minimum 2 years of relevant full-time work experience in retail management and showroom management
• Demonstrated ability to lead and manage a sales team to achieve targets.
• Strong customer service and sales skills, with the ability to provide tailored product recommendations.
• Experience in inventory management, supplier coordination, and stock control systems.
• Strong organisational, communication, and problem-solving skills.
• Experience with POS systems, retail software, and/or e-commerce platforms is highly desirable.