Operations Manager, SESG

The Security and Emergency Services Group (SESG) provides security services and incident and emergency response to the correctional system. SESG is responsible for providing immediate and longer‑term support through its diverse portfolios such as emergency and incident response, high‑security escort of prisoners, state‑wide training services, barrier control, search and canine services and the management of firearms.

The Operations Manager is responsible for overseeing all aspects of day‑to‑day management of the SESG whilst ensuring that all policies and procedures are followed. This includes liaising with a wide range of internal and external stakeholders to deliver dynamic security and response services to the correctional system. The Operations Manager is responsible for managing a team of specialised custodial officers delivering a range of services state‑wide and has a key role in high‑level development and management of the various SESG specialist portfolios, driving continuous improvement. The role also involves the coordination of information and services to the various areas within the Security and Intelligence Division and the ability to develop and implement new policies and procedures. The Operations Manager will also be required to identify and address issues concerning operations and staff and will undertake the responsibilities acting as the Senior Operations Manager of the SESG when required.

• Provide leadership, strategic direction and deliver on projects relating to assigned portfolios, including but not limited to chemical agents, firearms, emergency management, tasking and coordination, occupational health and safety (OHS) and canines.
• Lead the day‑to‑day operational needs of the SESG, including oversight of security, management of complex operational problems, operational compliance and implementation of policies, strategies, programmes and OHS.
• As part of the SESG leadership team, lead and contribute to business and strategic planning, management of stakeholder relationships, workforce development and continued improvement of service delivery.

• Demonstrated commitment to working with staff, prisoners, and other service providers in the delivery of an integrated, whole‑of‑Corrections approach to reducing re‑offending.
• Experience in working at a senior level, including successfully managing teams, demonstrating leadership in collaborative environments and working across teams and organisations to achieve outcomes.
• High level knowledge of current legislative requirements pertaining to a correctional environment.
• Computer literate with a working knowledge of Microsoft Windows and the full suite of MS Office applications.
• Understanding of the SESG role, legislation relevant to SESG operations and the direction of the SESG.

• A full and current Victorian driver’s licence.
• A qualification in Business Management, Human Resources or a related discipline, or commensurate experience to meet the key accountabilities relevant to this role is desirable.

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people’s rights, relationships, identity and culture must be recognised and respected, their voices heard and their concerns acted upon. We aim to foster a culturally safe, child‑safe and child‑friendly environment for all children and young people we have contact with, or are impacted by our work.