Operations Coordinator

About FrontLine

www.frontlineaustralia.com

FrontLine is a Defence Force Veteran owned Government, Commercial & Strata integrated services provider. Delivering professional services for Commercial Facilities, Residential & Commercial Stratas and Government Programs (CHSP, NDIS, DVA, Comcare).

FrontLine is becoming Australia's largest and most experienced Support & Wellbeing, Mowing & Gardening, Cleaning & Hygiene and Trades & Maintenance integrated services provider. FrontLine is currently building teams of passionate and dedicated staff with engaged leadership, systems and processes all working to produce great service for our clients in all major Australian Cities.

FrontLine supports employment and training pathways for Defence Force and Emergency Services Veterans to become Team Leaders / Section Leaders in Horticulture & Landscaping, Cleaning & Hygiene, Mowing & Gardening, Safety & Security, Support & Wellbeing, Care & Assistance and Advisors in Strategy, Planning, Operations, Safety, Security Risk, Compliance & Quality Assurance.

About the role

Working at FrontLine is exciting, challenging and rewarding. We have a "can do" attitude with all our jobs and are passionate about what we do for our customers, their properties and facilities.

We are looking for a great Operations Coordinator (Group Coordinator level) with a dynamic and positive "can do" mindset to join our energetic Service Delivery Company, to work closely with Service Delivery leaders in the business to ensure they are supported to follow and apply all business systems and processes correctly.

Key Responsibilities:

• Ability to schedule and forecast services for multiple Service Delivery teams working with Service Delivery Section Leaders across all service categories.

• Proficient at maintaining large registers of data for the range of day to day business operations.

• Great attention to detail to check and correct data errors, and to assist Section and Team leaders to complete correctly.

• Ability to close out service completion confirmations, ensure services are invoiced correctly and future services are properly scheduled.

• Coordinate the ordering of consumables, equipment and supplies to ensure teams have available sufficient stock to deliver great service in a cost economical way.

• Support the upkeep of the vehicle fleet, and the warehouse to ensure a productive and functioning operation.

• Ensure a strong focus on Customer Experience by supporting great communication, and contribute to fast and thorough complaint resolution on occurrence.

• Capacity to draft, maintain and enact SOPs for Service Delivery functions across the group.

• Support the design of training packages for Service Delivery roles in the group.

• Have an acute ability to follow systems and procedures correctly and set the example for other coordinators in the business.

• coordinating ISO compliance and business auditing procedures

• WHS knowledge and experience to support and maintain key delivery output requirements across the business

What we're looking for from you

• You have a growth mindset and a positive attitude.

• Strong ability to work cooperatively and collaboratively in a team environment, proactively sharing information across Sections and Teams.

• Great communication skills with internal teams, and external clients and customers.

• A strong sense of responsibility and able to demonstrate initiative.

• A great work ethic with self-motivation and reliability.

• Trades / services, commercial, strata or government program accounts experience is desirable.

• Understanding, empathy and a care factor for the people you work with.

• Proven experience in a scheduling, forecasting and operations role.

• Minimum of 2-3 years of experience in scheduling and operations is required.

• Strong attention to detail and organisational skills.

• Proficiency in scheduling software, bonus if it Smartsheets.

• A proven commitment to safety in the workplace.

• An enthusiastic and positive approach to all duties.

• Able to work unsupervised or as part of a team and sharing your knowledge with others.

• Excellent communication skills, both written and verbal.

• Certificate or Diploma qualification is required.

• Must have Australian work rights.

Desirable skills

• Leadership

• Communication

• Coordination

• Scheduling

• Operations

What we offer

• Immediate start

• Ongoing role

• Simple Induction process

• A competitive salary package to be negotiated with the right candidate

• Training and development opportunities

• Healthy work hours

• A friendly team willing to support you

Apply

As part of your application, please provide a one page cover letter outlining your knowledge, skills and experience relevant to the key responsibilities to the role in addition to a no more than five page resume.