Scheduling Team Leader

For over 25 years, White Oak is proud to have developed a reputation for delivering exceptional quality home care services to West Australians. White Oak is an employer of choice and the services we provide enable people to continue living well in their home and local community. White Oak is expanding and we are looking for more people who are committed, passionate and caring to join our White Oak family.

The Scheduling Team Leader is responsible for ensuring that staff schedules are efficient, compliant, and aligned with business demand. Key responsibilities include:

• Workforce planning and scheduling
• Performance monitoring and reporting
• Team leadership and people management
• Stakeholder coordinator
• Compliance and policy management
• Systems and process improvement

To be successful in the role, you will be a well-presented, highly empathetic and compassionate person who prides themselves on delivering exceptional customer service.

In addition, you will possess:

• 2 years previous Team Leader experience in a community health setting
• Excellent communication interpersonal and analytical skills to develop effective working relationships, promote services and resolve client issues
• Demonstrated administration skills with the ability to multi task in a fast-paced and changing environment
• High level computer literacy (MS Office applications and CMS; preferably Alayacare)
• Exceptional time management and organisational skills for prioritising your own workload and meeting conflicting deadlines in a busy and demanding environment
• Exceptional customer service skills and a confident and professional phone manner
• Ability to work autonomously and also within a collaborative scheduling team
• Excellent computer literacy with an ability to learn and embrace new technology solutions
• NDIS Worker Screening Check (or willing to obtain)