Senior Air and Ocean Freight Import/ Export Operator

• Location: Chermside, Brisbane

• Full-Time Role

• Reporting to the Operations Manager

Our client is an established International Freight Forwarder seeking a Senior Air & Ocean Freight Import/Export Operator to join their Brisbane team. This role is responsible for managing end-to-end air and ocean shipments, ensuring operational efficiency, compliance, and high-quality service delivery. This is an excellent opportunity for an experienced operator looking to take ownership of a busy and dynamic portfolio.

About the Role:

• Manage end-to-end air and ocean import/export shipments, including pre-alerts, CargoWise entries, documentation, deliveries, invoicing, and file closure

• Coordinate customs documentation and liaise with brokers to ensure timely clearance

• Handle carrier bookings, rate validation, and shipment tracking

• Manage exceptions including delays, rollovers, damages, and shortages

• Oversee detention and demurrage processes

• Complete job costing, file profitability checks, and billing

• Provide quotes to existing clients and maintain strong client communication

• Ensure accurate KPI data entry and reporting within CargoWise

• Liaise with shipping lines, airlines, agents, and service providers to maintain compliance and service standards

Your Profile:

• Minimum 5+ years’ experience in freight forwarding (air and ocean)

• Strong knowledge of import/export operations and documentation

• Experience managing shipments end-to-end in a high-volume environment

• CargoWise experience highly regarded

• Strong organisational skills and attention to detail

• Ability to work independently and within a team

• MS Office proficiency

• Year 12 or equivalent