Quality Assurance Officer (Part time/Hybrid)

mi-Support provides the health industry with a better way to manage and operate medical practices. We provide best-of-class health services management and administration solutions that reduce costs and increase efficiencies, giving you valuable extra time to focus on your patients. More information is available on our website: www.mi-support.com.au

MedHealth are a purpose-built collection of industry leading health, medical and employment brands including mi-Support. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support. We support whole populations to better outcomes, yet never lose sight of the individual we are working with to build a better life through work and health.

This is a part-time opportunity, requiring availability for 3 days per week (Wednesday, Thursday and Friday – 22.8 hours total). A hybrid working arrangement is available.

We are seeking a detail-oriented and quality-focused Quality Assurance Officer to support the review and improvement of client reports. In this role, you will be responsible for ensuring reports are accurate, clear, and meet client requirements. You will work closely with internal teams and clinicians to maintain high standards of quality, consistency, and professionalism, while contributing to continuous improvement initiatives across the business.

Key Responsibilities:

• Review reports daily to correct spelling, grammar, punctuation, and ensure clarity and readability
• Identify and amend unclear, inconsistent, or incomplete content to improve overall report quality
• Check formatting to ensure reports meet client-specific requirements and standards
• Verify factual accuracy including names, roles, and other key details using appropriate sources
• Use Microsoft Word tools (Track Changes and Comments) to highlight edits and provide feedback to report authors
• Identify missing information or structural gaps and communicate these to relevant stakeholders
• Liaise with clinicians and internal teams where required to clarify report details
• Contribute to continuous improvement while maintaining a strong customer focus and commitment to service excellence

• Exceptional attention to detail.
• Demonstrated ability to work independently and within a group environment.
• Must have excellent oral, written and interpersonal communication skills.
• Commercial awareness and track record of working within a goal oriented environment.
• A personal approach which is positive, enthusiastic, friendly and helpful.
• A willingness and ability to learn.
• Demonstrated ability to provide excellent client service to both internal and external clients.
• Strong organisational and prioritisation skills while maintaining a flexibility to operate in an environment of change and continuous improvement.
• Cultural Fit – the possession of,  and demonstrated behaviours that demonstrate alignment with the MedHealth values.
• Computer literacy, with proficiency in Microsoft Office

Why Join Us:

• Supportive and collaborative team environment
• Opportunity to play a key role in maintaining high-quality client outcomes
• Ongoing training and development opportunities
• Work within a growing and dynamic organisation
• Make a meaningful impact through quality and continuous improvement
• Competitive salary and employee benefits
• Inclusive workplace culture
• Opportunity to contribute to broader projects and initiatives

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.