Manager, IT Service Continuity Management

MANAGER, IT SERVICE CONTINUITY MANAGEMENT – CUSTOMER AND OPERATIONS – NORTH SYDNEY

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

The primary purpose of this role is to ensure that delivery of IT Service Continuity Management services by Allianz IT and Service Providers is compliant with the Allianz Corporate Framework including the DORA and CPS230 regulatory requirements.

• Manage required changes and updates to ITSCM policies and standards to ensure compliance with AAL’s corporate framework and Group Functional Rules including requirements for DORA and CPS230.
• Manage engagement with and responses to internal and external audits and subsequent remediation activities to ensure ITSCM has no overdue audit actions.
• Ensure Service Providers conform to legal and external regulatory requirements.
• Promote and champion an active risk culture, providing support and guidance to team members to ensure the function demonstrates required behaviours and actions aligned with the Allianz Risk Framework.
• Govern and continuously improve IT Service Continuity Management policies, standards, procedures and processes to ensure compliance to the organisation’s technology strategy.
• Oversee the design and implementation of the IT Service Continuity framework and disaster recovery test strategies and contribute to creation of business continuity strategies in a matrix structure organisation, working with Enterprise Resilience and Technology Risk teams.
• People Leadership - provide leadership and build an inclusive culture; Role model AAL's values and behaviours; develop excellent working relationships with peers to deliver outcomes through effective partnership.
• Maintain ITIL certification with demonstrated credentials of work in an IT Service Continuity Management (ITSCM) function.
• Experience in IT Service Continuity, Business Continuity or Disaster Recovery planning and assessment and having worked in a dynamic and complex environment.
• Experience working in a regulated environment.
• Experience working with resilience and recovery in Cloud environments with a focus on AWS.
• Experience with Service Management processes and systems such as Service Now.

• Experience in developing and implementing internal control and governance, policies and procedures based on the regulatory requirements and leading continuous improvement initiatives to ensure ongoing compliance.
• Experience in governance of outsourced Service Providers in large organisations.
• Demonstrated ability to partner and collaborate effectively with senior stakeholders to establish strong professional relationships and influence outcomes.
• Able to identify, analyse and assess risks inherent to the business and put in place appropriate controls / actions to manage the risks for future sustainability.
• Significant knowledge of regulatory requirements for financial services such as APRA Prudential Standards, particularly with respect to outsourcing.
• Excellent verbal and written communication skills, capable of communicating with audiences at all levels with clarity, impact and influence.
• Resilient leadership, calm and composed under pressure but can dial up the energy and sense of urgency when needed.
• Strong stakeholder engagement skills and experience working horizontally with cross platform application teams.
• Sound knowledge of Infrastructure - Public cloud, On premise and third party externally managed data centres. Understanding of High availability architecture - applications, Load Balancers, networking, and other underlying components that play role in application system crossover as part of the application recovery.
• Strong technical leadership to resolve complex problems in relation to completing DR and ITSCM activities.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Allianz will never contact you from an email address that does not end with ‘@allianz.com.au’ or another official Allianz domain. If you receive an email from an address like ’***email_hidden***’” or ’***************@yahoo.com’, it is not from Allianz and may likely be a scam.

Examples of official Allianz email addresses à **********@allianz.com.au | *******@allianz.co.uk | **********@allianz.com

If you are unsure about an email, please contact Allianz directly through our official website or customer service number. Your security is our priority.