IT Support Office / IT Help Desk Office

🗂 We're Hiring: IT Support Officer / IT Help Desk Officer🕒 Employment Type: Full-Time💼 Level: Entry-Level / Junior / Mid-LevelWe are looking for a motivated and customer-oriented IT Support Officer / IT Help Desk Officer to join our team. In this role, you will provide technical support to end users, troubleshoot IT-related issues, and help maintain the organization's IT systems and infrastructure.This is an excellent opportunity for individuals who enjoy problem-solving, working with technology, and delivering outstanding support services.🎯 Key ResponsibilitiesProvide first-level technical support for hardware, software, network, and system issues.Respond to user inquiries via phone, email, ticketing systems, or in-person support.Diagnose and troubleshoot technical problems efficiently and professionally.Install, configure, and maintain computers, laptops, printers, and other IT equipment.Set up and manage user accounts, passwords, and access permissions.Assist with software installations, updates, and system maintenance activities.Monitor and maintain IT assets and equipment inventory.Escalate unresolved issues to senior IT personnel or vendors when required.Maintain accurate records of incidents, service requests, and resolutions.Support IT projects, system upgrades, and cybersecurity initiatives.✅ RequirementsDiploma or Degree in Information Technology, Computer Science, or a related field.Basic knowledge of Windows operating systems, Microsoft 365, and computer hardware.Understanding of networking concepts such as TCP/IP, DNS, Wi-Fi, and VPN.Familiarity with Active Directory, ticketing systems, and remote support tools is an advantage.Strong troubleshooting and analytical skills.Excellent communication and customer service abilities.Ability to work independently and collaboratively in a team environment.Strong organizational skills and attention to detail.Previous experience in IT support, help desk, or technical support roles is preferred.Fresh graduates with strong technical aptitude are encouraged to apply.🌟 What We OfferA supportive and collaborative working environment.Opportunities for technical training and professional certifications.Hands-on exposure to various IT systems, technologies, and projects.Career growth and advancement opportunities.Competitive salary and comprehensive employee benefits package.Mentorship and continuous learning opportunities.A positive workplace culture focused on teamwork and innovation.