Senior Administration Team Leader

We're seeking a highly capable Senior Administration Team Leader with a minimum 5 years of experience to join our fast-paced, growing team. This is a role for someone who takes initiative, thrives under pressure, and takes genuine pride in delivering exceptional work.

You'll be the kind of person who doesn't wait to be asked… you anticipate, problem-solve, and keep things moving.

You will enjoy using analytical skills and advanced tools in Excel and Outlook to manipulate data and eliminate manual entry to streamline your workflow, achieve high outputs and maximise customer satisfaction. You'll bring a strong work ethic, a sharp eye for detail, and a commitment to delivering outstanding customer service at every touchpoint.

About the Role

This is a key position within our office, performing and managing all the administration tasks required to enable school photo days. The duties include:

• Liasing with schools before during and after photo day

• Preparing databases and photography schedules

• Attending to customer email & phone enquiries

• Coordinating the pre-production and printing of school photos

• Overseeing the day to day operations and efficient running of the office

You'll work closely with a small but very effective team. There is strong potential for this role to step into an Office Management capacity. We're looking for someone who can naturally guide others, lead by example, and take ownership of outcomes.

What We're Looking For

• A proactive, self-driven operator who takes initiative

• Exceptional organisational skills, attention to detail and the ability to multi task effectively

• Substantial client service experience delivering outstanding customer service and communication skills

• A minimum of 5+ years client service experience is essential for this position

• Ability to stay calm, focused, and efficient under pressure

• A team player who can also confidently take the lead when required

• Someone who genuinely cares about doing a great job — every time

• Someone who has the skills and desire to utilise IT tools like advanced Excel and Outlook functions to increase efficiency (the ability to use formulas in Excel including Vlookup and Xlookup are desirable)

Why Join Us?

You'll be part of a supportive, high-performing team that values reliability, accountability, and a positive attitude. We pride ourselves on delivering a high standard of service, and we're looking for someone who shares that same commitment to excellence.

We work hard, we support each other, and we keep things moving — especially during our busy seasons.

In addition to personal and professional growth opportunities, we offer:

• Competitive Salary + KPI Bonus

• 8 weeks of paid leave per year

• Opportunity to advance to an Office Manager role

Please send your application via email to Andrew at *********@msp.com.au with the subject line "I'm your Senior Administration Team Leader!" Your application should comprise a cover letter (up to 2 pages) addressing the qualifications and skills listed together with your resume.

If you're ready to step into a role where you can make an impact, take ownership, and grow into a leadership position — we'd love to hear from you.