Senior Quality Associate, Supplier Quality

A bit about us  

If you are looking for a fantastic team and a challenging, fast, and dynamic work environment, you are at the right place!  

On our journey to making a positive difference across the world, you will work with passionate people in an innovative and collaborative organization as we inspire wellness through #PurposeLedCareers  

We are dedicated to our customers, community, and environment and are looking for similar-minded talent to join us! As an equal opportunity employer, we care deeply about creating an inclusive workplace where our team members feel valued, respected, and empowered.  

Our total rewards package offering includes additional annual leave, bonuses, wellness programs, health benefits, flexible and remote working arrangements, and performance awards - not to mention various social and recreational activities, all of which are regional specific.  

With over 3,400 team members working across the globe, our vision is focused on premium nutrition and lifetime wellness, backed by science. We have 3 business segments - Baby, Adult and Pet Nutrition and Care - supporting whole - family health and happiness across 7 international brands.

What this means for you 

The variety of work creates unlimited opportunities to excel across a breadth of disciplines; you will be presented with a wealth of new pathways and opportunities to explore throughout your career. Working with us will be more than just a job; we guarantee a life-changing experience as you step into an environment that moves quickly and presents new challenges daily.

Your role within the team 

Reporting to the Quality Manager, the Senior Quality Associate is responsible for supporting the effective operation of the Supply Quality function and ensuring the quality and compliance of contract manufacturers across the product lifecycle. This role acts as a key link between suppliers, manufacturers, and internal stakeholders to uphold product standards and regulatory requirements. The position oversees supplier performance programs in collaboration with Sourcing, manages quality agreements, and supports ongoing supplier engagement to drive performance and compliance. It also contributes to audit activities, including leading external audits of contract manufacturers, and supports change control processes to ensure all changes are appropriately assessed and implemented. Working closely with cross-functional teams, the role promotes a culture of continuous improvement and “Right First Time,” helping to strengthen quality systems, enhance operational efficiency, and maintain brand integrity.

Key responsibilities include: 

• Develop and implement supplier and service provider evaluation questionnaires for raw materials, packaging, and external partners. 
• Establish and maintain robust supplier approval and performance management processes in collaboration with the sourcing team. 
• Build and manage an accurate, up-to-date supplier database, ensuring ongoing compliance and visibility  
• Partner with Product Development and other stakeholders to strengthen raw material evaluation and documentation practices  
• Implement and oversee structured service provider management processes, including Good Distribution Practices (GDP)  
• Monitor, analyse, and report on supplier performance metrics, including defects, complaints, and CAPA effectiveness  
• Facilitate regular performance review meetings with contract manufacturers, including documentation and follow-up of actions 
• Provide quality oversight of contract manufacturers, including review of GMP, HACCP, CAPA, hygiene, and non-conformance management  
• Contribute to continuous improvement activities, including internal audit, development of SOPs/WIs, and other quality and compliance initiatives

Desired Skills & Experience 

We look for people who have what it takes to make an impact; who can challenge us to go further while pushing themselves to deliver exciting & ambitious results.  

To make sure we’re setting new starters up for success, we ask that you meet a few criteria relevant to the role to be considered for this opportunity: 

• Tertiary qualification in science, pharmacy, or minimum 5 years’ experience in QA within the complementary medicine industry and demonstrated experience applying TGA GMP requirements within a TGA-licensed manufacturing or sponsor quality environment. 
• Extensive experience in pharmaceutical manufacturing and operations  
• Strong knowledge of TGA GMP requirements, including practical application of PIC/s GMP expectations in supplier qualification, audits, CAPA, deviations, complaints, and quality risk management.  
• Certified Lead Auditor with strong expertise in PIC/s Code of GMP and ISO standards  
• Proven capability in supplier management, including performance monitoring and collaboration  
• Experience working with contract manufacturers, suppliers, laboratories, or external service providers in a regulated quality environment  
• Skilled in implementing and maintaining quality risk management systems  
• Strong analytical, communication, and organisational skills, with the ability to work autonomously and provide informed guidance based on data and experience

H&H Group believes in the benefits of a diverse & inclusive workplace & aims to reflect the varied cultures within which we exist. We are committed to providing a working environment that is free from discrimination & harassment, creating a safe and inclusive environment for all.  

We encourage applications from people of all ages, nationalities, religions, racial and gender identities, sexual orientations, abilities and cultures, & our hiring decisions will be based on business needs, position requirements, & the qualifications and experience of individuals. If you require support or assistance during the application process, please notify us at the time of application and we will be sure to enable reasonable adjustments where suitable.  

If you have what it takes, please apply via the online portal & we will be in touch soon. We move quickly & may fill the role prior to the application close date, so we suggest you get in touch today!