Business Development Coordinator

Established in 2004, GlobeWest is at the forefront of designing, importing and wholesaling beautiful and 'on trend' contemporary furniture and homewares. GlobeWest is focused on building a long term, sustainable business and achieving a leading position in the market.

The Opportunity
Are you passionate about business development and building relationships? Reporting to the Regional Sales Manager your role will provide essential support in the successful implementation of the Sales Plan, and you will work closely with the Business Development Managers (BDM’s).

The position of Business Development Coordinator is a multi-function role with a focus on developing existing business via face to face, phone and email client communication along with prospecting for new business, primarily via phone calls and emails. The role also involves assisting BDMs with sales functions such as preparation of quotes, development of mood boards, assistance with tenders, preparation of presentations, and any other functions that is part of the sales process.

We are seeking a proactive and dynamic telephone-based Business Development Coordinator with experience in administration, lead generation and appointment setting to join our team and contribute to our growth and success.

Key Responsibilities

Based in our showroom, the Business Development Coordinator will work collaboratively working closely with internal and external stakeholders. You will:

• Provide administration support to our NSW BDM team

• Complete quotes, tenders, mood boards & presentations as required

• Provide support to BDM’s as clients attend the Brisbane Showroom

• Contact our client database by phone and book appointments for BDM’s

• Focus on lost customers and downward trading customers across the BDM database

• Reactivate inactive customers and reintroduce GlobeWest as a key furniture supplier

• Meets (exceeds) assigned budgets for calls and converted meetings

• Research and identify market opportunities as set out by RSM & BDM’s

• Proactively assesses, clarify, and validate clients needs on an ongoing basis

• Determine present and future needs and propose suitable products to maintain and grow revenue

• Internal collaboration with the product team on commercial projects

• Maintain sales materials and current product knowledge

• Keep accurate records of phone-based interactions and sales activities via our CRM

• Provide weekly and monthly reports

• Meet monthly phone and appointment KPI’s

About You

• Proven experience in phone-based sales and customer service

• Strong communication and negotiation skills

• Ability to build and maintain relationships with clients over the phone

• Ability to work well with a team and eager to maintain high levels of customer experience

• Demonstrated problem solving skills

• Proven administration skills and the ability to work in a fast-paced environment supporting many stakeholders and meeting deadlines

• Successfully meeting of KPI’s

What GlobeWest Can Offer You

• Work for an amazing business with inspiring cross-functional teams and stakeholders

• Flexible working arrangement, understanding of work life balance

• Open and Friendly culture with regular social activities

• Wellness Initiatives – flu shots, fresh fruit delivered on-site, Employee Assistance Program and more

• Regular business updates

• Competitive remuneration offered commensurate with experience

• Appealing employee discount offered on beautiful product

• Active social committee