Hardware Technician

The DR Group is seeking a skilled and motivated Hardware Technician to join our team. This role involves installing, maintaining, diagnosing, and repairing computer hardware and related systems across retail and client environments. The position requires advanced troubleshooting skills and the ability to handle complex hardware issues across multiple sites. 

Benefits

Competitive salary package + superannuation 

Ongoing training and career development opportunities 

Work-life balance with stable working hours 

Supportive team environment with growth pathways 

Task & responsibilities

Install, configure, test, and maintain desktops, laptops, POS systems, printers, barcode scanners, and related IT equipment 

Diagnose faults and repair or replace hardware components including RAM, storage devices, motherboards, and power supplies 

Provide onsite and remote technical support, focusing on hardware-related issues and system functionality 

Perform advanced troubleshooting and resolve complex hardware faults across client environments 

Install and integrate hardware with operating systems and business applications 

Assist with setup and configuration of network-connected devices such as routers, switches, and wireless access points 

Support troubleshooting of connectivity issues related to hardware and device performance 

Perform routine system maintenance, inspections, upgrades, and hardware lifecycle management 

Update firmware, drivers, and system software to ensure optimal hardware performance 

Support deployment and rollout of IT equipment across multiple client sites 

Maintain accurate service records, job reports, and technical documentation 

Provide end-user support and technical guidance on hardware usage and issues 

Monitor and manage spare parts and IT equipment inventory 

Assist with basic audio-visual (AV) equipment setup and hardware connectivity 

Ensure compliance with workplace health and safety procedures 

Qualification & experience

Relevant qualification in Information Technology (Diploma or higher) 

Minimum 3 years of relevant experience in hardware support or field technician roles 

Strong knowledge of computer hardware systems, diagnostics, and repair techniques 

Experience working with desktops, laptops, servers (hardware level), and peripheral devices 

Ability to diagnose and resolve complex hardware-related issues independently 

Good understanding of hardware integration with operating systems and applications 

Strong problem-solving and communication skills 

Ability to work independently and travel to client sites