ICT Support Technician

We are seeking a motivated and experienced ICT Support Technician to join our growing team. The successful candidate will be responsible installing, diagnosing and maintaining ICT systems and infrastructure. You will also be responsible for providing technical support, ensuring the smooth operation of hardware, software, and network systems across the business.

Benefits

• Competitive salary package 
• Supportive and collaborative team environment  
• Exposure to a diverse business and technology environment 
• Career growth and professional development opportunities 

Task & responsibilities

• Provide technical support and troubleshooting for hardware, software, and network-related issues 
• Install, configure, and maintain computer systems, printers, and peripheral devices 
• Monitor and maintain IT systems, security, and backups 
• Support users with Microsoft 365, email, and cloud-based applications(AWZ, AZURE, Google Cloud)
• Maintain accurate documentation of IT systems and support activities 
• Liaise with external IT vendors and service providers when required 
• Ensure ICT systems operate efficiently with minimal downtime
• Provide user support in person and or remotely
• Configuring, monitoring, and maintaining network infrastructure (routers, switches, firewalls, wireless access points)
• Administering core network services such as DNS, DHCP, and VPN
• Implementing and managing IT security controls including MFA, firewall policies, and. access management through Active Directory

Qualification & experience

• Tertiary qualification in relevant technical field
• At least 1 years of relevant work experience 
• Strong troubleshooting and problem-solving skills
• Knowledge of Windows operating systems, networking, and Microsoft 365
• Excellent communication and organizational skills 
• Ability to work independently and as part of a team