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Product Generation Software Support Engineer
Bureau of Meteorology
Information & Communication Technology
Posted 16/03/2026
Closed 30/03/2026
East Melbourne, 3002, Melbourne, Victoria
Full time
Not specified
Executive Level 1 (SITOC)
$121,755 - $132,713 + 15.4% super
Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Perth, Sydney
This role sits within the Operational Data, Product Generation and Flood Forecast System (ODPFS) unit, part of the Application Services Program in the Data and Digital Group. The unit is responsible for delivering critical 24/7 support and preventative maintenance for a suite of software systems essential for the Bureau's internal and international data communications, flood forecasting, observation data processing and forecasting data processing.
The occupant of this position will be a member of the ODPFS team and will be responsible for the support, customisation, upgrading and management of the Product Generation (PG) system and other systems as required. This involves deep knowledge of those applications and the technologies used, including Linux, Java, C/C++, shell scripting, databases and SQL, Python, JavaScript, GitLab CI/CD and AWS.
As a Software Support Engineer, you will play a key role in a team that develops, supports, upgrades and manages these applications. This position requires strong expertise in Linux, C/C++ and Bash scripting, along with solid proficiency in Perl, Java, PHP and Python, and databases and SQL. You will collaborate with various teams to manage data delivery, server configuration, support and training. You will also work closely with the Bureau's IT teams to ensure the seamless operation of critical applications, rapidly address operational challenges, optimise existing systems and facilitate the deployment of new systems. Regular interaction with IT specialists, forecasters, policy managers and other stakeholders for planning and reporting will be an integral part of the role.
The software systems you will manage are classified as critical Category 1 applications and must maintain 24/7 availability and meet the highest standards of reliability, accuracy and professionalism. This may include participating in an after-hours roster as required.
To excel in this role, you should have exceptional communication skills, both technical and non-technical, be highly motivated and self-driven, and demonstrate strong analytical and problem-solving abilities. Experience in software development, operational support, testing and implementing new applications on-premises or in cloud environments such as AWS, along with familiarity with ITIL frameworks, will be highly advantageous.
$121,755 - $132,713 + 15.4% super
Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Perth, Sydney
This role sits within the Operational Data, Product Generation and Flood Forecast System (ODPFS) unit, part of the Application Services Program in the Data and Digital Group. The unit is responsible for delivering critical 24/7 support and preventative maintenance for a suite of software systems essential for the Bureau's internal and international data communications, flood forecasting, observation data processing and forecasting data processing.
The occupant of this position will be a member of the ODPFS team and will be responsible for the support, customisation, upgrading and management of the Product Generation (PG) system and other systems as required. This involves deep knowledge of those applications and the technologies used, including Linux, Java, C/C++, shell scripting, databases and SQL, Python, JavaScript, GitLab CI/CD and AWS.
As a Software Support Engineer, you will play a key role in a team that develops, supports, upgrades and manages these applications. This position requires strong expertise in Linux, C/C++ and Bash scripting, along with solid proficiency in Perl, Java, PHP and Python, and databases and SQL. You will collaborate with various teams to manage data delivery, server configuration, support and training. You will also work closely with the Bureau's IT teams to ensure the seamless operation of critical applications, rapidly address operational challenges, optimise existing systems and facilitate the deployment of new systems. Regular interaction with IT specialists, forecasters, policy managers and other stakeholders for planning and reporting will be an integral part of the role.
The software systems you will manage are classified as critical Category 1 applications and must maintain 24/7 availability and meet the highest standards of reliability, accuracy and professionalism. This may include participating in an after-hours roster as required.
To excel in this role, you should have exceptional communication skills, both technical and non-technical, be highly motivated and self-driven, and demonstrate strong analytical and problem-solving abilities. Experience in software development, operational support, testing and implementing new applications on-premises or in cloud environments such as AWS, along with familiarity with ITIL frameworks, will be highly advantageous.
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