Technical Support Officer

Our Mission
At iMedX, our mission is to provide solutions that give time and money back to care.

What we do
iMedX are industry leaders in clinical documentation and revenue cycle management solutions, and now our solutions leverage AI technology.  Driven by our commitment to innovation and quality, iMedX delivers trusted AI capabilities and expertise to the healthcare industry, providing healthcare providers with state-of-the-art tools to streamline their workflows.

iMedX Difference

At iMedX, our solutions are built on years of experience, deep expertise, and a thorough understanding of the healthcare landscape in Australia and New Zealand. Our services use Generative AI technology, acting as a companion to healthcare professionals to allow more time for patient care or for complex tasks that require human expertise.

Our values are built on Trust, Innovative Technology, Continuous Improvement, Integrity, Quality, a Customer-Focused, People-Centered approach, and delivering Value in everything we do.

About the Opportunity

If helping customers feel supported and confident with technology matters to you, this could be the role for you!

We are looking for a customer‑centric Technical Support Officer who is passionate about delivering high‑quality support and helping customers get the most from our technology. In this role, you’ll provide Level 1 and Level 2 technical support to our external customers, delivering clear, practical troubleshooting across our software and applications.

Reporting to the Service Delivery Manager, you’ll play a key role in ensuring our customers receive responsive, reliable and effective support every time they engage with us. You’ll manage customer enquiries, issues and concerns with professionalism and confidence, always aiming to resolve matters at the first point of contact.

This is a highly customer‑focused role where your ability to communicate clearly, think proactively and build strong relationships will directly contribute to customer satisfaction and long‑term success.

What You’ll Bring to iMedX

To thrive in this role, you’ll have:

• Minimum 1-2 years’ experience in a customer support role or client facing experience

• Exceptional communication, presentation, and relationship-building skills.

• A service orientated mindset with strong problem-solving abilities

• A team player who thrives on feedback and collaboration

• Positive attitude, empathy and the ability to work in a faced paced environment

 Bonus points if you have the following:

•  Diploma in IT or health-related discipline

Who We’re Looking For

We’re seeking a customer‑focused Technical Support Officer with strong communication skills to deliver Level 1 and Level 2 support to our external customers.

You will be responsible for:

• Providing Level 1 and 2 technical support for customers to resolve technical incidents, problems and service requests

• Assisting with customer implementations and/or product enhancements and ensure seamless handover of both into production

• Conducting Product and Workflow demonstrations

• Conducting online and/or onsite application, workflow and technology training to support user adoption

• Participating in the development, testing, refinement and support of AI technology in iMedX applications and products

• Developing and maintain a strong client focus to achieve excellent customer satisfaction levels.

Why Join iMedX?

At iMedX, we’re deeply committed to investing in our people. Our supportive, collaborative culture - extended to our growing virtual workforce - has led to an impressive eNPS score of 44 (January 2026). 

We’re proud of the positive, values-driven environment we’ve built at iMedX, where making decisions guided by our core values  is part of our everyday work.

As part of our team, you’ll benefit from:

• Employee Referral Program – Earn $2,000 for referring great talent

• Hybrid Working Environment - 2 days in the office/3 days work from home

• Work from Anywhere - up to 2 weeks per year you can "work from anywhere" within your usual domestic time zone.

• Exclusive learning opportunities, Participate in bi-annual internal coder conferences and our iMedX annual Conference

• Annual Conference and End of Year Party – We bring the entire team to Melbourne for an all-expenses-paid iMedX Conference, combining professional development with our year-end celebration. It’s our way of upskilling our team and showing that we genuinely value the time we spend together.

• Opportunity to Have Your Say – We conduct bi-annual engagement surveys to track our eNPS and genuinely listen to our team’s feedback. We’re committed to taking action based on what you share

• iMedX Study Support Program – Personalized support tailored to your individual career goals

• Wellness Leave

• Birthday leave

• Employee Assistance Program – 24/7 access to a team of qualified psychologists when you need some additional support

• Monthly (all in) Town Hall Meetings – to help you stay connected and informed

• New Starter Welcome Pack – Kick off your iMedX journey with branded merch to make choosing your work attire effortless and fun

• A supportive, inclusive culture that prioritizes collaboration 

Ready to Make a Difference with iMedX?” 
Join us in revolutionising healthcare documentation and coding. Apply now to become part of a supportive, innovative team that values your expertise. Don’t miss this opportunity—apply today!”