IT Support Technician - Help Desk

Beyond The Box, Essendon

• Beyond the Box is a highly regarded IT service and support company based in Essendon, Victoria.

• For over 25 years we have provided IT solutions and support to our customers in the education, corporate, government, and consumer sectors.

• We are currently undertaking a strategic transformation to better serve our customers now and into the future – in particular our Managed Services business unit.

• Our new chapter builds on our reputation for quality and trust — evolving from products and services to integrated technology services, powered by smarter systems and a focused strategy.

Benefits

• Become part of the foundational team as we undertake a strategic transformation of our Managed Services business unit.

• Genuine, long-term career growth in a foundational role at an incredibly exciting pivot point in our 25-year journey.

• Be exposed to planning, strategy, customer success, and commercial decision-making.

• This is a fantastic opportunity to expand your IT skills while working in a supportive, people-first environment.

• If you're ready to take the next step in your IT career, we'd love to hear from you.

What we are looking for?

• We're looking for an IT Support Technician with strong customer service skills and hands-on IT support experience to join our growing helpdesk and onsite support team.

• In this role, you'll support schools and businesses as part of our managed services offering. You'll be troubleshooting, implementing solutions, and working on varied infrastructure—making every day different, fast-paced, and rewarding.

• This is a full-time role working either at our Head Office in Essendon or at selected customer sites.

The right candidate is...

• Friendly and professional: Keen to build strong relationships, work on building career long skills – and have fun doing it!

• A Collaborative Problem-Solver: You are equally comfortable working with your fellow teammates and customers to get your hands dirty to proactively solve problems.

• Career Next Step: You are ready to join a foundational team to be part of the long-term success of a growing, highly regarded IT firm.

What you'll do:

• Provide remote and phone support via our helpdesk

• Deliver onsite support for schools and corporate clients

• Monitor security, backup and health check alerts, and assist with proactive management and monitoring of customer technologies

• Set up and configure new hardware, computers and mobile devices

• Triage & document more complex technical issues and work to escalate as required

• Gain exposure and experience with a wide range of technology

• Assist with IT projects, quotes, and implementations

• Accurately document your work and communicate with customers

What you'll bring:

• Friendly, professional attitude – a helpful team player.

• Helpdesk or IT support background with excellent troubleshooting skills

• Experience supporting Apple, Microsoft, and Chrome environments

• Strong customer service mindset and ability to communicate clearly to users with varying levels of technical expertise

• Experience supporting users with MDMs such as Jamf, Mosyle, or Intune (preferred)

• Knowledge of networking technologies (wireless, switches, firewall, VLANs) and core services (DHCP, DNS, Authentication, VPN)

• Intermediate understanding of networking concepts and technologies required

• Familiarity with cloud services and identity platforms (Google Workspace, Microsoft 365 & Entra)

• Knowledge of and hands-on experience in Windows server technologies such as Active Directory, Group Policy, RDS & Hyper-V (preferred)

• Experience supporting print and imaging systems such as Papercut (preferred)

• The ability to work both independently and collaboratively in a team environment

Empoyment Requirements:

• Australian citizen or permanent resident

• Current unrestricted Australian Driver's License

• Able to provide police check and obtain a Working with Children Check