Technical Lead - Integration

Step into a pivotal role at ServiceStream as our Technical Lead – Integration, where you’ll lead the evolution of our national field service integration ecosystem. We’re searching for a technical maestro who thrives on solving challenging integration puzzles, crafting innovative solutions, and setting the benchmark for technical excellence. If you’re sharp, energised, and experienced—and driven to elevate integration architecture maturity and best practice—this is your opportunity to leave your mark and influence real change. Enjoy full ownership of technical design, standards, and best practice approaches, all without the constraints of people management. Your expertise will shape the future of integration at ServiceStream. This role is a permanent, full‑time position based in our Melbourne office and caters to flexible hybrid working arrangements to suit your lifestyle. Please note, this opportunity is available exclusively to Australian Citizens. About the RoleOwn and lead the integration architecture for ServiceNow FSM and related upstream/downstream systemsDesign, document, build and govern integration standards, patterns, and data flowsCoordinate and oversee integration delivery across projects and BAUAct as the escalation point for integration incidents, defects, and data issuesPartner with Functional and Technical Leads to align technical designs with business needsManage and collaborate with vendors and internal teams delivering integration workEnsure compliance with enterprise and technical architecture, security, and data governance policiesOversee integration testing including DEV, SIT, UAT support, and regression cyclesMaintain interface registers, runbooks, and technical documentationIdentify ways to simplify integrations, reduce technical debt, and enhance system reliabilitySupport smooth handover from projects to BAU with strong documentation and knowledge transferRoll your sleeves up and build, fix and improve existing and new integrations and data flowsTraverse both the project delivery world and BAU IT Operations, driving excellence, fixing problems and being a trusted escalation point Skills and ExperienceMust be an Australian Citizen10+ years’ experience in systems integration and middlewareStrong experience integrating ServiceNow FSM with other applicationsHands‑on experience with Boomi, ESB and SAP CPIProven background designing and supporting APIs, event‑based, batch, and file‑based integrationsExperience managing integrations across multi‑vendor ecosystemsStrong problem‑solving and stakeholder management skillsExperience in Defence, Telco, Transport, or Utilities is highly regarded QualificationsBachelor’s degree in IT, Engineering, Business, or related field (or equivalent experience)Certifications in Agile, project management, or relevant technical domains highly regarded About UsService Stream is an equal opportunity ASX‑listed business that develops and operates Australia’s essential service networks across telecommunications, utilities, transport, defence and social infrastructure industries. We keep communities connected. Benefits of working with us include• Flexible working – genuine flexibility options available.• Growth – national career pathways across multiple business units.• Discounts – retail partners including Woolworths, Airbnb, JB Hi‑Fi, Bupa and more.• Paid leave – parental, cultural, community service, study, volunteering and purchased leave.• Culture – a workplace that values diversity, inclusion and celebrates excellence. How to applyPlease submit your application using the Apply button, where you’ll be directed to create a profile in our recruitment system. We welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability or neurodivergence, members of the LGBTIQA+ community, Veterans and individuals from all diverse backgrounds. Applications will not be accepted via email. If you require reasonable adjustments during the recruitment process, please contact [email protected]