Reservations and Events Coordinator

We are a well-established hospitality group operating several busy restaurants and bars in Sydney’s Eastern Suburbs and are seeking a highly organised and guest-focused Reservations & Events Coordinator to manage reservations, private dining enquiries, and events. This role is central to delivering exceptional guest experiences by coordinating bookings, events, and communication between guests and front-of-house teams.

• Manage all reservation enquiries via phone, email, and booking platforms (SevenRooms).

• Confirm, modify, and coordinate bookings while providing professional guest communication.

• Manage private dining, group bookings, and event enquiries from initial enquiry through to service.

• Identify and pursue new business opportunities, including corporate dining, group bookings, and private events.

• Conduct outbound sales and relationship building with corporates, concierges, event planners, and local partners.

• Coordinate special guest requests including dietary requirements, celebrations, and VIP bookings.

• Optimise seating plans, manage waitlists, and oversee deposits or pre-payment bookings.

• Maintain accurate reservation records including cancellations, no-shows, and walk-ins.

• Manage SevenRooms back-of-house setup and maintenance, including floorplans, availability, tags, experiences, and booking settings.

• Prepare reservation briefs and event run sheets for floor and kitchen teams.

• Maintain and update guest databases, ensuring returning guest preferences are captured.

• Monitor booking trends and contribute ideas to increase bookings, drive event sales, and optimise capacity while working closely with FOH teams to ensure smooth service.

• Previous experience in hospitality reservations, or events coordination

• Strong organisational and multitasking skills.

• Excellent written and verbal communication.

• Experience with booking platforms such as SevenRooms, Now Book It, OpenTable, or similar.

• High attention to detail and ability to manage multiple enquiries simultaneously.

• Passion for hospitality and delivering exceptional guest experiences.

• Opportunity to work in a dynamic and growing hospitality group.

• Collaborative and supportive team environment.

• Competitive salary based on experience.

• Career development opportunities within the business.

• 50% staff discount at all venues