Medical Receptionist

About the role

Triple H Osteocare is seeking a friendly and professional Medical Receptionist to join our team in a casual capacity. Based in Kincumber NSW 2251, this role is fundamental to delivering exceptional patient experiences and ensuring the smooth operation of our clinic. As the first point of contact for our patients, you will be responsible for creating a welcoming environment, managing appointments efficiently, and supporting our clinical team to provide outstanding osteopathic care.

What you'll be doing

1. Greeting patients with warmth and professionalism, and creating a positive first impression

2. Managing appointment scheduling, confirmations and cancellations using clinic management software

3. Processing patient registrations and maintaining accurate and confidential patient records

4. Handling phone enquiries and providing information about services, practitioners and treatment options

5. Processing payments and managing invoicing in accordance with clinic procedures

6. Coordinating with clinical staff to ensure seamless patient flow throughout the day

7. Maintaining a clean, organised and welcoming reception area

8. Managing general administrative tasks including filing, data entry and correspondence

9. Following Health Privacy Act requirements and maintaining patient confidentiality at all times

10. Assisting with other clinic duties as required to support the team

What we're looking for

1. Previous experience working as a medical or dental receptionist, or in a similar healthcare administration role

2. Minimum 1-2 years of medical or dental reception experience is required

3. Proficiency with computer systems, appointment scheduling software and Microsoft Office applications

4. Excellent communication skills, both written and verbal, with the ability to interact professionally with patients and staff

5. Strong organisational abilities and the capacity to manage multiple tasks efficiently in a busy environment

6. A friendly, patient and empathetic approach to customer service

7. Knowledge of medical terminology and healthcare procedures is advantageous

8. Ability to maintain confidentiality and handle sensitive patient information with discretion

9. Flexibility and reliability, with availability to work casual shifts as required

10. Availability for weekday casual shifts is essential

11. Current knowledge of privacy compliance and patient data protection principles

12. Australian work rights are required for this position

What we offer

At Triple H Osteocare, we value our team members and are committed to creating a supportive and collaborative workplace. We offer casual employment flexibility, allowing you to balance work with other commitments. You will work in a modern, professional clinical environment alongside an experienced and dedicated team. We provide opportunities to develop your skills in healthcare administration and contribute to patient care in a meaningful way. Our clinic culture prioritises respect, teamwork and continuous improvement, ensuring a positive and rewarding work experience.

About us

Triple H Osteocare is dedicated to providing high-quality osteopathic care and services to our community in Kincumber. Our mission is to help patients achieve optimal health and wellbeing through professional, evidence-based osteopathic treatment. We are committed to creating a welcoming and supportive environment where patients feel valued and cared for. Our team of experienced practitioners and support staff work collaboratively to ensure every patient receives personalised, compassionate care. At Triple H Osteocare, we believe in building long-term relationships with our patients and supporting their journey towards better health.

Apply now

If you are a motivated and patient-focused individual interested in joining our team, we would love to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience and why you would be a great fit for Triple H Osteocare.