Medical Telephonist/Administration

We are currently seeking a casual Medical Telephonist/Administrator to join a specialist Ophthalmology practice with clinics in both Tweed Heads and Robina.  Previous experience in a specialist practice preferred but would also consider a junior role with training provided.

Gold Coast and Tweed Eye Doctors are located in Tweed Heads and Robina.  The team consists of 5 Ophthalmologists, Optometrists, clinical and admin team members.  You will be working with an experienced team of Administrators who will provide the appropriate training.  This role involves a high level of accuracy, efficiency and the ability to handle a wide range of simple and complex phone calls from booking appointments to scheduling surgeries.

We are looking for a dedicated team member to join a hard working but fun team. The flexibility to travel to Tweed Heads or Robina is expected.

Responsibilities will include the following using Best Practice VIP.net (patient management system):

• Phone, making appointments, check in and check out of patient 

• Invoicing, receipting, batching of Medicare and Health Funds

• Rejections and resubmissions of Medicare and Health Funds

• Banking and reconciliations

• Surgical bookings and billing

• Management of internal referrals and correspondence

• Management of external letters to referrers

• Triaging patients for appointments

• Appointment book management

The successful applicant will have: 

• A positive and proactive attitude

• Exceptional attention to detail

• The ability to work as part of a team and autonomously

• A high level of customer service

• Reliable, efficient and able to work under pressure.

• Flexibility with start and finish times

• Flexibility to work at both locations in Tweed Heads and Robina on a roster basis.

• Experience working in an ophthalmic practice will be an advantage.

• Experience with VIP will be an advantage

 If you are looking to join a supportive, fast-paced team in a well-established and growing specialist practice, we would love to hear from you. This is a great opportunity for someone who is eager to build a long-term career in healthcare administration or expand into clinical support. Please submit your resume and a brief cover letter outlining your availability and interest in the role. We look forward to welcoming the right candidate into our team.