Medical Receptionist

Start your new chapter today at CQR!

Are you an energetic and compassionate Medical Receptionist ready to make a real difference in the lives of patients?
Join a high-performing team known for its warmth, expertise, and exceptional care - and enjoy a workplace that truly recognises and rewards your contribution.

‍⚕️About Us

Central Queensland Radiology (CQR) is part of the Integral Diagnostics (IDX Group) - one of Australia and New Zealand's leading providers of quality diagnostic imaging.

With eight fully accredited practices across Gladstone, Rockhampton, Yeppoon, and Emerald, we deliver world-class services with a strong regional heart. We also collaborate closely with our Sunshine Coast Radiology colleagues, providing services across both private clinics and hospitals.

About the Role

We're looking for a friendly and motivated Medical Receptionist to join our welcoming front desk teams at Gladstone Hospital and our private clinic at Dawson Road.

As the first point of contact, you'll play a vital role in supporting patients accessing a full range of imaging services - from X-ray, Ultrasound , CT to MRI and Interventional Procedures

This is a Monday to Friday role, rostered between 6.30am and 6pm - working a 9-day fortnight with a rotating RDO and no weekends, giving you the work-life balance you deserve.

A Day in the Life

• Greeting patients and creating a welcoming first impression
• Managing bookings, billing, and payments (Medicare, health funds, EFTPOS)
• Working closely with Medical/Surgical wards and our technical team
• Inpatient procedure and CT Injection bookings
• Coordinating with referrers and doctors for appointments and results
• Attending staff meetings and ongoing training sessions
• Maintaining compliance with workplace health & safety and company policies

About You

You'll thrive in this role if you have:

• Previous experience in healthcare reception (Medical Imaging, Dental, Allied Health or similar) - highly regarded
• A professional, approachable, and confident communication style - in person and over the phone
• Knowledge of medical terminology or practice management systems (an advantage)
• A collaborative, proactive attitude and high integrity
• A well-presented and patient-focused approach
• Excellence in customer service delivery in order to exceed patient and referrer expectations.
• Effective communication and interpersonal skills to show patients care, compassion, and empathy
• Excellent attention to detail to ensure patient confidentiality
• Excellent interpersonal skills to assist in building partnerships and fostering collaborative relationships across the business.
• Detailed analytical and problem-solving skills
• Strong attention to detail and focus on completing high quality work

Why Join Us?

At CQR, we know our people are our greatest strength. Here's what you'll enjoy:

• A strong culture that fosters teamwork, community, and inclusivity.
• State of the art training program dedicated to preparing you with the necessary skills and knowledge to excel in your career
• Full Uniform provided
• Staff recognition programs and awards
• Fitness Passport with over 1000+ locations nationwide
• Employee benefits such as paid paternal leave, assistance programs, discounted healthcare for you and your immediate family.
• Fantastic development opportunity to further your career with Imaging Queensland

How to apply

Click "Apply" today or reach out to Jodie on 0476 887 *** with any questions.

We welcome applications from Aboriginal and Torres Strait Islander peoples with relevant skills and experience.

✨ Start your new chapter at CQR - where care begins with you.