Manager Industry Education and Information Services

Why Join Us?

The VGCCC is an independent statutory authority with a globally recognised approach to regulating the gambling industry. Our work is grounded in protecting the Victorian community by minimising gambling‑related harm and promoting a safe, sustainable sector.

We are a values driven, inclusive organisation seeking people who are experts in their field and also committed to helping us drive our values – ‘act with courage', ‘make it happen', ‘work together', ‘respect others', and ‘act with integrity'

We are dedicated to providing an exceptional employee experience and building a workforce that reflects the diverse communities we serve. We foster a culture where everyone feels they belong, and where different perspectives are welcomed and respected. We strongly encourage applications from people of all ages, abilities, cultural and linguistic backgrounds, religious beliefs, Aboriginal and Torres Strait Islander peoples, and people who are diverse in gender and sexuality.

We are proud to be recognised by WORK 180 as an Employer of Choice for Women and to have recently received awards for our leadership in Pay Equity and Employee Support and Safety Services at the 2026 WORK180 Equitable Employer Awards.

Our Opportunity

The Manager, Industry Education and Information Services leads a high‑performing team to design and deliver the VGCCC's Industry Education & Learning Strategy, strengthening compliance and understanding across regulated sectors. In this role you will build and maintain strong relationships across the organisation and sector to ensure effective engagement and uptake. You will also oversee the information services function, ensuring high‑quality service delivery of our call centre and general enquiries line.

To be successful in this position you will have:

• Experience in implementing Learning Management Systems (LMS) including experience in developing digital and face to face learning products.
• Experience in the development and implementation of an operational strategy in a regulatory and statutory environment.
• Knowledge and experience in learning design methodology and adult learning principles that align to a broader and comprehensive learning strategy.
• Highly developed stakeholder management skills with experience in building and maintaining successful partnerships with a broad client base.
• Experience leading and managing multi-disciplinary teams.

What we can offer you

We value our employees and provide our people with:

• A genuine commitment to support work/life balance (through a range of flexible working options appropriate to the nature of work performed)
• Tailored initiatives that support well-being and psychological safety.
• A safe and engaging environment for all employees, including the adjustments and accommodations we can offer to people with different needs.

How to Apply

If you want to help shape the future of gambling regulation in Victoria, please click the Apply Now button on this advertisement.

Applications should include a cover letter and resume addressing the technical expertise requirements of the position.

If you have any queries in respect of this position or require any assistance or adjustments to fully participate in the recruitment and selection process, please contact Jason Cremona, Director Regulatory Services at *************@vgccc.vic.gov.au

Important Information

The successful candidate will be required to undergo pre-employment checks which include a nationally coordinated police check and misconduct screening.