Overview

Work Type: Fixed-term - Full-time

Salary: $79,122 - $96,073

Grade: VPS 3

Occupation: Family violence

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/DJCSDJ9052MARCH2026

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don’t hesitate to get in touch with the contact person listed on this ad.

For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?

Utilise your support work expertise to provide support and advice to Victim Services, Support and Reform
Ongoing, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service

VPS Grade 3: $79,122 - $96,073 plus superannuation.

About the business unit:

Victim Services, Support and Reform (VSSR) is a part of the Police, Racing, Victims and Coordination Division of the Department of Justice and Community Safety and is responsible for coordinating a suite of services for victims of crime, including information, support and referral service for all victims of reported and unreported crimes through the Victims of Crime Helpline (Helpline), as well as funding state-wide services to provide eligible victims with flexible case management services to meet the practical, emotional and psychological needs of victims to help manage the effects of crime.

About the role:

The Victim Support Worker plays a key role in ensuring high-quality service delivery for victim-survivors of family violence and victims of crime that occurs in Victoria. This position undertakes the completion of family violence risk assessment and sa fety planning for male victims of family violence referred by Victoria Police, provides secondary consultations, and contributes to continuous improvement in the VSSR's response to family violence. The role also supports the broader work of the Victims of Crime Helpline, ensuring referral to the Victims Assistance Program (VAP) is provided to victims of all eligible crime types.

All Victim Support Workers are required to work flexibly over shifts 7 days per week including weekends and public holidays.

Some of your duties will include:

Act as a first point of contact for enquiries to the Helpline by responding to calls, electronic referrals, and text messages.
Contribute to daily triage processes, ensuring that family violence referrals are appropriately prioritised and actioned within the required time targets.
Provide information, support and referral services for all victims of reported and unreported crime ensuring that services are victim-centred, trauma-inform.ed, and culturally responsive.

To learn more about this role before applying, please read the attached position description.

About you:

As our ideal candidate, you will possess:

At least two (2) years of paid practice experience in the family violence sector or a specialist family violence service and with victims of crime.
Experience working with male victims of family violence is preferred but not essential.
Understanding of the Victims Support service system and associated legislation as well as the broader service system (such as legal, mental health, and housing services).

Mandatory minimum requirements: a Bachelor of Social Work or equivalent form.al learning, including holding a Bachelor degree or above; or equivalent qualification. Qualifications must align with the Mandatory Minimum Qualification Requirements for Specialist Family Violence Workers (Recommendation 209).

How to apply:

Please click the apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf form.ats.

The successful candidate will be required to undergo pre-employment checks which may include reference checks, national police checks and misconduct screening. Dependant on the role, other checks may include VicRoads checks, drivers licence checks, medical checks, Working with Children Checks, and Declaration of Private Interests (for executive and responsible officer roles).

If you require adjustments to the recruitment and selection process, or require an alternative form.at to any of the application material, please&#1 60;don't hesitate to get in touch with the contact person listed on this ad.

IMPORTANT INFORMATION:

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are

Applications close Tuesday 24 March 2026 at 11.59pm

Posted

10 March 2026