Desktop Support Technician (Level 1 / Level 2)

Desktop Support Technician (Level 1 / Level 2)

Perth WA | Contract Opportunity

We are seeking an experienced Desktop Support Technician to provide onsite End User Computing (EUC) support within a corporate environment in Perth, with occasional support required at satellite sites across Western Australia.

This role is ideal for a hands-on technician who enjoys working directly with end users, troubleshooting issues, and supporting modern workplace technologies.

The Role

You will provide Level 1 / Level 2 desktop support, ensuring reliable operation of desktop systems, laptops, peripherals, and associated IT services.

Key Responsibilities

End User Support

• Provide onsite technical support for desktops, laptops, and mobile devices

• Troubleshoot and resolve hardware, software, and connectivity issues

• Support Microsoft Windows environments and Office applications

• Assist users with account access, password resets, and general IT queries

• Provide support for printers, peripherals, and meeting room technology

Device Deployment & Asset Management

• Configure and deploy laptops, desktops, and mobile devices

• Assist with device imaging, provisioning, and setup

• Support onboarding and offboarding of users including equipment setup

• Maintain accurate asset records and device tracking

Incident & Service Request Management

• Log, track, and resolve incidents through the ticketing system

• Escalate complex issues to appropriate technical teams when required

• Provide clear updates to users and document work completed

Site & Project Support

• Provide onsite support for office locations and satellite sites

• Assist with office moves, equipment installations, and desk setups

• Participate in hardware rollouts, refresh programs, and IT projects

Skills & Experience

To be successful in this role you will ideally have experience with:

• Desktop / EUC support in a corporate environment

• Windows 10 / Windows 11 support

• Microsoft 365 / Office applications

• Active Directory or Entra ID administration

• Laptop and desktop hardware troubleshooting

• Device imaging and deployment

• Ticketing systems such as ServiceNow, Jira, or similar

Exposure to basic network troubleshooting and enterprise IT environments will be highly regarded.

About You

You will be someone who:

• Has strong customer service and communication skills

• Enjoys solving technical problems

• Can work independently in an onsite support role

• Manages competing priorities effectively

• Maintains a professional and helpful approach with end users

Requirements

• Ability to work onsite in Perth

• Willingness to travel to satellite locations across Metro Perth when required

• Australian working rights

• Driver’s licence preferred