Change Analyst

Brief Description

Technology Change Analyst

Join our Technology Change Control team, a critical function within Auto & General's Production Services division. We're a close-knit, high-performing team focused on protecting and strengthening our IT infrastructure through disciplined, risk-based change governance. You'll work alongside talented technology professionals who are passionate about operational resilience, continuous improvement, and keeping our systems running smoothly — all in support of Auto & General's vision to be Australia's best insurer.

The role

As a Technology Change Analyst, you'll play a pivotal role in ensuring the smooth, controlled, and efficient implementation of all technical changes across our IT environment. You'll be a key member of the Technology Change Control team, directly supporting the Change Advisory Board (CAB) and contributing to our operational resilience and compliance posture.

Your Key Responsibilities Will Include

• Receiving, logging, triaging, and assessing incoming change requests for completeness, urgency, and impact
• Preparing agendas, materials, and minutes for CAB meetings, and tracking decisions and action items
• Assisting in risk assessment for proposed changes and contributing to mitigation strategies and contingency plans
• Supporting impact analysis of changes on IT systems, applications, and infrastructure in collaboration with technical teams
• Communicating change-related information clearly to stakeholders throughout the change lifecycle, managing expectations and escalating concerns as appropriate
• Tracking KPIs and preparing regular reports on change performance to support continuous improvement
• Maintaining accurate, up-to-date records of all change requests, approvals, and implementations in line with internal policies, APRA regulatory requirements, and audit standards
• Identifying opportunities to improve the efficiency and effectiveness of change management processes, CAB operations, and automation

What Experience You'll Bring

• 3+ years of experience in change control, change administration/coordination, IT general control auditing, or a technical IT role
• Solid understanding of IT infrastructure, applications, and systems
• Highly desirable: experience with ITIL change management/enablement processes and ServiceNow ITSM
• Strong analytical and problem-solving skills, with the ability to assess risk, identify dependencies, and develop mitigation strategies
• Excellent written and verbal communication skills — able to engage effectively with both technical and non-technical stakeholders
• Exceptional attention to detail and a meticulous approach to documentation and process compliance
• Strong organisational and time-management skills with the ability to manage multiple priorities and meet deadlines
• Proactive, self-motivated mindset with the ability to work independently and adapt to changing environments
• Understanding of APRA prudential standards and regulatory compliance obligations is advantageous
• Bachelor's degree in Business Administration, Project Management, Computer Science, Information Technology, or a related field — or equivalent experience

Location

Close to a variety of public transport and easy parking options, the Toowong office has excellent end of trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues. Conveniently based at Toowong Village tower with views of the mountains and the Brisbane River, our location is only 4 km from the city and provides access to retail, restaurants and other amenities.

The benefits of working at A&G

• Be rewarded — we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Work flexibility — with options to work from home up to two days per week after probation.
• Options for leave — life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
• Grow with us — we've got learning and professional development opportunities to suit everyone.
• Give back — our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
• Take care of yourself — your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
• Celebrate the wins — we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
• Save money — as well as discounts on insurance products, we've teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About Us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, and Coles Insurance. We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.