Community Centre Officer

We're looking for customer-focused and highly organised Community Centre Officer to join our team. In this role, you'll be part of a city-wide team supporting the hire and use of community centres across the city, from Ormeau to Coolangatta.

About us

Our Community Centres team plays an important role in connecting people, groups and organisations with welcoming and accessible spaces across the city. As part of a city-wide service, we are committed to delivering exceptional customer experiences while continuously improving the way our community accesses and uses our facilities.

About the role 

As a Community Centre Officer, you'll be the key contact for residents, community groups, businesses and organisations looking to hire our facilities. You'll manage enquiries, coordinate bookings, provide expert advice and help ensure every event and activity runs smoothly.

This is a varied role that combines administration, customer service and operational support. You'll spend much of your day managing bookings and customer enquiries while also assisting with venue logistics, site inductions and room set-ups when required.

What you'll bring

• Exceptional customer service skills and a genuine desire to help people
• Demonstrated experience in accommodation or travel reservations is essential
• Strong administrative and organisational abilities with excellent attention to detail
• The ability to manage multiple priorities in a fast-paced environment
• Confidence learning and using a range of digital systems and technologies
• Strong communication and problem-solving skills
• A collaborative approach and willingness to support both customers and colleagues
• Flexibility to assist with operational and venue-related tasks as required

Be part of shaping the Gold Coast’s future 

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.  

We care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance:   

• Personal and professional development courses 

• Access to 350+ fitness facilities through Fitness Passport  

• 4 free confidential counselling sessions a year for you or an immediate family member 

• 1 free nutritionist and financial advice session per year 

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community.  

How to applyTo submit your application, please click apply now and complete the application form. You will be required to upload your resume and a cover letter (no more than one page) outlining how your skills, experience and personal attributes will enable you to be successful in this role. Please note that you may also be asked to provide relevant qualifications, where applicable.

Contact Person Carly Barnes 

Contact Email *******@goldcoast.qld.gov.au

Closing Date Thursday 25th June @ 11:59pm AEDT   

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.  

We’re committed to creating a diverse workplace and inclusive culture. We take pride in people who align with our high-performance principles. We believe that the diverse makeup of our workforce reflects the community we serve. We welcome applications from people of all backgrounds, experiences and identities, and encourage candidates to discuss any support or adjustments they may need throughout the recruitment process.