General Manager

Take the Lead in Excellence as General Manager at TLC Healthcare Where innovation meets compassion

General Manager – Clifton Views Aged Care

Location: Fitzroy North, Melbourne
Employment Type: Full-Time
Sector: Residential Aged Care

TLC Healthcare is an industry leader in innovative and integrated healthcare, committed to providing exceptional care, wellbeing, and support to our communities. We are currently seeking an experienced and passionate General Manager to lead our Clifton Views Aged Care Home.

Located in the heart of Fitzroy North is our iconic aged care residence – ‘Clifton Views’ – Melbourne’s first high-rise residential aged care home. Clifton Views is a 123-bed residence, it proudly offers a comprehensive array of senior care services, catering to the diverse needs of older people seeking quality nursing home and aged care options in Fitzroy North. 

About the Role

As the General Manager, you will be responsible for the overall day-to-day operations of Clifton Views, including ageing in place, respite, memory support, and extra services. You will lead a dedicated team and oversee all aspects of the Home’s performance—clinical and non-clinical operations, financial management, human resources, compliance, quality, and customer experience.

This is a pivotal leadership role that requires a strong commitment to Resident-focused care, operational excellence, and continuous improvement.

Key Responsibilities

• Lead and manage the daily operations of Clifton Views in line with TLC’s Mission and Values
• Ensure exceptional Resident-focused care and delivery of the TLC Model of Care
• Oversee clinical standards, care planning, and compliance with accreditation requirements
• Lead, supervise, and support staff, fostering a positive and inclusive workplace culture
• Manage admissions, occupancy targets, and funding models (including AN-ACC)
• Oversee financial performance and workforce optimization
• Maintain compliance with Aged Care Quality Standards
• Drive continuous quality improvement, risk management, and staff education programs
• Provide outstanding customer service to Residents, families, staff, and stakeholders
• Champion health, safety, and wellbeing initiatives across the Home

What You Bring

• 3-5 years’ experience as a Site Manager or Senior Clinical Manager.
• Strong leadership and people management skills.
• Current AHPRA registration
• NDIS check (including police check).
• Up-to-date COVID-19 vaccinations (3 doses).
• Excellent, clear communication skills.
• Proof of eligibility to work in Australia.

What We Offer

• A leadership role in a state-of-the-art facility
• Opportunities for professional development and career progression
• A collaborative and compassionate workplace culture
• The chance to make a meaningful impact in aged care

Your Benefits

• Uniforms provided upon commencement.
• Exclusive access to TLC Employee Shopping Portal, offering wholesale discounts on everyday items.
• Comprehensive employee wellbeing initiatives and Employee Assistance Program.
• Enrolment in our ongoing leadership development program.
• Discounted health insurance, free gym membership, and novated leasing opportunities.

Ready to Lead with Heart and Vision?

Join TLC Healthcare and be part of a team that’s shaping the future of aged care. Apply now to lead Marina into its next chapter of excellence.

TLC Healthcare operate on a direct sourcing model and request agencies to respect no unsolicited contact for vacancies advertised.

For any questions regarding this role, please feel free to contact Talent Acquisition at ***************@tlchealthcare.com.au  

At TLC, we are committed to fostering a diverse, equitable, and inclusive environment where all individuals are respected, valued, and empowered. We believe that embracing different perspectives strengthens our organisation and enhances our ability to serve our communities with integrity and compassion.

Our culture is based on a supportive team environment where people thrive and achieve their best professionally.      

TLC Healthcare encourage all people of different backgrounds to apply.       

As part of our recruitment process, you may be required to complete a pre-employment psychometric and medical assessment.