Service Manager - Critical Support Services

Our Critical Supports Team is the heartbeat of Multicap's Sole Purpose – enhancing the quality of life for people with disabilities and their families. We deliver a specialist solution designed to provide high intensity crisis intervention, discharge, transition, and stabilisation supports to individuals with complex support needs and disabilities, in the aim of developing evidence-base service responses that can be replicated and delivered safely and sustainability.

About Your New Role

We are currently seeking an experienced permanent, full-time Service Manager to support our valued customers in our Critical Support Services based at Eight Mile Plains. You will be leading your team by actively supporting and creating an environment that values alignment to contemporary disability support practices, effective person-centred approaches to complex needs and behaviours of concern and collaborating with dedicated teams with external services.

About Our Critical Supports Team

We provide comprehensive services tailored to all ages, abilities, and needs. Our team work efficiently with all stakeholders to ensure our customers are equipped and ready to transition into their new chapter. By joining our team, you'll become part of a group of highly experienced and dedicated cohort who are committed to enhancing the quality of life for our customers while concurrently navigating the intricate terrain of complex requirements and behavioural challenges. 

Responsibilities

• Lead daily operations, team performance, and service planning across complex SIL, In-Home, Clinical, and Community settings.
• Support complex needs and implement Positive Behaviour Support Plans and Restrictive Practice framework in line with legislation.
• Build strong stakeholder relationships and drive service improvements with subject matter experts to find a solution-focused person-centred approach.
• Promote growth through flexible, customer-focused solutions and effective referrals.

Perks & Benefits

• Take advantage of opportunities for ongoing professional growth and career advancement.
• Up to $15,900 per annum + $2,650 meals and entertainment + other salary packaging options
• Because your break should feel rewarding, hello 17.5% leave loading 
• Earn bonuses for introducing great people to our team.
• Enjoy exclusive discounts at hundreds of retailers to save on everyday purchases.

Requirements

• Current Open Driver's Licence
• Current Blue Card & NDIS Worker Screening Clearance
• Extensive experience in Complex Health & Challenging Behaviours
• Qualification in Human Services, Social Sciences or equivalent

Apply Now!

Join our team, we pride ourselves on the quality of our service and the genuine care we provide to everyone we support. Make the Move, Make an Impact, Make it Multicap. For any questions, feel free to reach out to us at ******@multicap.org.au!

Multicap acknowledges the Traditional Custodians of the lands on which we all work, live and play on. We pay our respects to the Elders past and present and extend that respect to all First Nations Peoples. We reflect upon the millions of footprints that are embedded into the earth from our Ancestors, the pathways that were forged, the meaning they leave behind and the continuation of the traditions through the next generations.