Customer Service Officer

Location: Variety of roles across Metro Melbourne

Rate: $37-44

Duration: Most contracts are between 3-6 months

Hours: Part time and full-time opportunities

Public Sector People are currently partnering with a number of Local Government organisations across Melbourne to recruit experienced Customer Service Officers for a variety of temporary assignments. If you're passionate about delivering exceptional customer service and thrive in a fast-paced environment, we'd love to hear from you.

We are seeking customer-focused professionals for a range of temporary contracts across Melbourne's councils. Assignments vary in length and offer the opportunity to make a positive impact within the community.

• Respond to customer enquiries, requests and complaints via phone, email and face-to-face interactions
• Deliver a high standard of customer service while maintaining professionalism and empathy
• Resolve customer enquiries at first point of contact wherever possible
• Accurately record customer interactions and requests within council systems
• Liaise with internal departments to ensure customer enquiries are resolved efficiently
• Handle difficult conversations with discretion and professionalism

• Previous experience in a contact centre and/or customer-facing role, ideally within a government environment
• Strong verbal and written communication skills
• Excellent problem-solving abilities and attention to detail
• A positive, customer-first mindset
• Strong computer skills and confidence navigating multiple systems

• Local Government experience
• Exposure to systems such TechnologyOne, Authority, TRIM or similar platforms

To submit your application, please select the 'APPLY' button below.

We look forward to hearing from you!