Home Loan Call Centre Consultant

iSelect and Compare the Market are trusted, well‑known brands dedicated to helping millions of Australians compare and buy personal finance and household products such as insurance, energy, and loans. Together, we provide a seamless, customer‑focused experience that makes it easier for Australians to find the right products to suit their needs.

As a Home Loan Call Centre Consultant, you’ll be the first point of contact for customers who have recently completed a home loan comparison enquiry. These customers have already shown interest in exploring their options, and your role is to understand their needs and guide them through the next steps of the lending process.

You’ll play a key part in helping customers move forward with confidence on their home ownership journey; all while being part of a supportive, high‑performing team committed to delivering exceptional service and strong conversion outcomes.

• Contact customers and have solution‑focused conversations to identify the right lending options
• Build trust and support customers through the home loan journey, addressing questions and concerns
• Use Salesforce, Genesys, and lending platforms to manage leads and progress applications
• Keep accurate records of customer interactions and application details
• Meet and exceed KPIs across conversion, customer satisfaction, and call quality
• Earn a competitive base salary + commission
• Participate in ongoing coaching and training to sharpen your skills and stay up to date

• 1+ year of experience in a call centre, outbound sales, or customer service role; experience in home lending or financial services is highly regarded
• Strong communication and active listening skills, with the ability to build trust and explain complex information clearly
• A natural problem solver who can identify customer needs, handle objections, and offer tailored lending solutions
• Tech‑savvy and detail‑oriented, with experience using CRMs like Salesforce and confidently navigating multiple systems
• Motivated by results, with a proven ability to thrive in a fast‑paced, KPI‑driven environment
• A positive attitude, team mindset, and strong work ethic, with a genuine passion for delivering great customer outcomes
• Ideally, you’ll also bring knowledge of home loan products, lending structures, or experience with aggregator/comparison platforms, along with an understanding of responsible lending and compliance obligations

At Compare the Market and iSelect, we’re all about helping people make smart choices – and joining us might just be yours. We offer an environment where your ideas are heard, your contributions are valued, and your growth genuinely matters. Collaboration is part of our DNA, and you’ll be joining a supportive, forward‑thinking team where you can do meaningful work and be recognised for it.

• Vibrant and social community who have annual celebrations, family fun days and regular events
• Enjoy flexible work arrangements, including the option of one day working from home each week or a 9‑day fortnight
• Enjoy additional leave days – “ME” leave and “Volunteer Day” leave
• Option to purchase additional leave
• Return To Work bonus for returning parents
• Quarterly award and recognition programme

At Compare the Market and iSelect we’re proud to be an Equal Opportunity Employer and we embrace diversity.

This role is available to candidates with unlimited Australian working rights only. Sponsorship is not available.