Customer Service & Logistics Coordinator

We are looking for a Customer Service & Logistics Coordinator star to join our wonderful admin team.

Terra Firma Fertilisers is a proudly Australian-owned, family-operated manufacturer supplying premium agricultural and horticultural products throughout Australia and international markets.

Due to continued business growth and exciting expansion opportunities, we are seeking a motivated and organised Administrator to join our team. This is a fantastic opportunity to become part of a thriving company with ambitious growth plans, ongoing investment in innovation, and a supportive team environment where your contribution will make a real impact.

About the Role

This is a diverse and rewarding role that plays an integral part in supporting the day-to-day operations of the business. You will work closely with our administration, sales, logistics, and production teams, in a fast-paced environment providing support across customer service, logistics coordination, accounts administration, compliance, and sales support functions. Guided training will be provided in initial months.

Key Responsibilities

• Assist and eventually coordinate with export container administration and export documentation.

• Support logistics, dispatch, and order processing activities to eventually coordinate the logistics, dispatch and ordering of a distribution area, ensuring customer satisfaction.

• Provide exceptional customer service to customers, suppliers, and stakeholders.

• Manage and action customer and internal email enquiries.

• Assist with customer invoicing and pallet account management.

• Maintain CHEP and LOSCAM pallet reconciliations.

• Enter and process accounts payable invoices.

• Coordinate office supply purchases and inventory.

• Prepare and bundle point-of-sale and marketing materials.

• Provide general administrative support to the sales and administration teams.

• Assist with other duties as required to support business operations.

About You

To be successful in this role, you will possess:

Essential

• Previous customer service experience with a strong focus on building customer relationships.

• Excellent communication and interpersonal skills.

• Strong organisational skills and attention to detail.

• Ability to manage multiple tasks and prioritise competing deadlines.

• Intermediate Microsoft Office skills.

• A positive attitude and willingness to contribute as part of a team.

Highly Regarded

• Experience in warehousing, distribution, transport, or logistics.

• Agricultural industry knowledge or experience.

• Experience with export documentation, export contracts, and compliance requirements.

• Experience within manufacturing, transport, or supply chain environments.

• Previous experience managing high-volume customer enquiries.

• Exposure to pallet control systems such as CHEP and LOSCAM.

• Experience using MYOB.

What We Offer

• Stable, full-time employment.

• Supportive and family-oriented workplace culture.

• Diverse role with opportunities for growth and professional development.

• Exposure to both domestic and international operations.

• The opportunity to work within a growing Australian manufacturing business servicing the agricultural industry.

If you are a proactive and organised individual who enjoys customer service and thrives in a fast-paced environment, we would love to hear from you.

Please email your resume and cover letter to ****@tff.com.au.