Customer Support Representative

The Opportunity:

Reporting to the Team Lead Customer Support, this role is responsible for providing professional, friendly and efficient service to our Customers and Sales teams throughout Australia, ensuring that an excellent standard of service and a high level of customer satisfaction is maintained.

This role would suit someone who is reliable, able to multitask in a busy environment, has strong attention to detail, a friendly phone manner, quick to learn new systems and confident using computers. This is a permanent opportunity working full time, Monday to Friday.

Responsibilities include:

• Input customer orders and provide timely and accurate responses to customers

• Provide support to customers, field representatives, sales managers and internal departments at Cook Australia

• Ensure customer support is carried out in an efficient, professional and timely manner

• Process shipments for international customers

• Manage orders/requests as necessary and communicate with various stakeholders

• Answer customer queries

• Perform duties in compliance with local quality procedures and work instructions

What we need from you:

• Previous Customer Support or data entry experience is highly regarded

• Excellent telephone manner and interpersonal skills

• Excellent data entry skills

• Intermediate Microsoft Office proficiency (Excel, Word) essential

• Demonstrated ability to meet deadlines, balancing multiple priorities

• Highly organised with a focus on attention to detail and accuracy

• Ability to rapidly learn multiple systems and navigate these while interacting with customers

• Ability to switch between tasks if priorities change

• Ability to work under pressure and on own initiative with a positive attitude to problem-solving

• Ability to work effectively in a team environment

• A growth and continuous improvement mindset

Employee Benefits:

• Hybrid work model, work from home up to 3 days per week

• Fortnightly wage plus performance-based quarterly bonus and annual leave loading

• Wellness room, prayer room and onsite parking

• Ongoing support, mentoring and professional development

• Inclusive team culture with opportunities to join our community engagement initiatives

Please note that only applicants with full working rights in Australia are eligible to apply. Please apply with your CV and a cover letter outlining how you meet the requirements of the role. Shortlisting may commence immediately after the advertisement is posted.

 About us 

We are passionate about making unique, quality medical devices and connecting with people to improve lives. Founded on inventing, manufacturing and delivering medical devices, we provide healthcare professionals with the tools they need to help their patients return to living. 

Our commitment to innovation involves bringing new products to market and keeping existing products relevant to a changing healthcare landscape. We believe in using our business to help people and communities thrive by creating inclusive, supportive and healthy environments. 

We are proud of our history of innovative firsts and the impact we have on patients and communities. With manufacturing facilities in Australia, Europe and North America and offices in various locations around the world, we challenge ourselves to maintain a global perspective while focusing on local impact. 

Great Place to Work ® Certified™ 

Our seven core values shape how we work with patients, customers and each other. They guide the way we collaborate, support one another and remain deeply connected to the impact of our work. 

That’s why we’re proud to be recognised as a Great Place to Work®, based on feedback from our employees about our culture, leadership and the pride we share in making a difference to patients every day. We’re committed to creating an environment where people feel supported, connected and valued. 

Community commitment  

Our community engagement program reflects our commitment to creating meaningful impact beyond the workplace through community partnerships, employee volunteering and philanthropy. We focus on key areas such as community support, education, environment, health and wellbeing, and vulnerable populations. The program encourages employee involvement and helps strengthen connections with the communities in which we live and work. 

Learn more about us 

Visit www.cookmedical.com.au/careers 

 We encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, people from the LGBTQI+ community and anyone else who wants to be a part of our Cook Australia family.