Service Advisor

Responsibilities: As a Service Advisor, you will be the key link between our customers and our skilled technicians. Your responsibilities will include:

• Service Advisor in the day to day running of the service department.

• Greeting customers and understanding their service needs

• Conducting vehicle inspections and providing accurate cost estimates

• Explaining recommended services and repairs to customers

• Scheduling appointments and managing service timelines

• Keeping customers informed about the status of their vehicles

• Handling customer inquiries and concerns with professionalism

• Completing manufactures training requirements 

Requirements: To succeed in this role, you should have:

• Titan DMS and Podium experience (not essential)

• Previous experience in automotive service advising

• Strong communication and interpersonal skills

• Knowledge of vehicle systems and maintenance

• Ability to thrive in a fast-paced, team-oriented environment

• Exceptional customer service skills

• Proficient computer skills for scheduling and record-keeping

What We Offer:

• Competitive salary and performance-based incentives

• Ongoing training and professional development opportunities

• A positive and collaborative work environment

• Employee discounts on services and products