Customer Service Administrator

If you are looking for a secure, long-term position with a supportive and welcoming team, this could be the role for you.

What you'll love about this role and company:

• Position available due to a retirement - people stay here long term and love being part of the team!
• Opportunity to work with a respected global organisation
• Exposure to international operations and overseas colleagues
• A warm, friendly and down-to-earth office culture
• Monthly team lunches and a genuinely supportive environment
• A lovely office space with a collaborative team atmosphere
• Variety in your role with the opportunity to take on additional tasks
• Future flexibility (hybrid work) once established in the role

What does it involve?

Being part of a small office means you will have variety in your day-to-day duties and have the opportunity to take on more.

This is a diverse role combining customer service, administration, order processing, sales support and logistics coordination. You will liaise closely with local teams as well as overseas operations, giving you exposure to a truly global business environment.

Although your day-to-day duties will vary, your role will include:

• Responding to enquiries, prepare quotations and processing orders accurately
• Coordinating domestic and international freight in collaboration with warehouse teams and transport providers
• Managing and building relationships with a Western Australian customer portfolio
• Liaising with internal departments and overseas operations to ensure seamless service delivery
• Supporting Sales Engineers with administrative assistance
• Contributing to process improvements and team initiatives
• Managing complaints and resolve issues professionally and efficiently
• Assisting with reception duties including incoming calls and visitors

What you'll need…

• Previous experience in a similar role, ideally within manufacturing or industrial sectors
• Experience managing high-volume enquiries with professionalism and care
• Strong communication and relationship-building skills
• High attention to detail and excellent organisational skills
• SAP experience (preferred) or similar ERP systems
• Intermediate to advanced level of MS Office suite including Teams
• Experience coordinating freight, including domestic and international transport would be an advantage
• A proactive, reliable and team-oriented approach
• Immediate start available, although the company is happy to wait for the right person if notice period is required

Working hours are 8:30am - 5:00pm, Monday to Friday. While this role is office-based initially (at least for the first six months whilst you are training), there may be some flexibility available longer term.

If you are seeking a stable, long-term opportunity within a global organisation where you will be valued and supported, we would love to hear from you.