HR Service Adviser

Job no: 505402
Work type: Permanent
Location: Newstead
Categories: Human Resources

About the role

Mater Human Resources is seeking applications for a HR Service Advisor to join the team. This maximum-term (6 months), full-time role is based at our Newstead campus.

Salary range: $39.79 - $44.25 per hour plus superannuation and access to not-for-profit salary packaging up to $15,900 + access to many staff benefits!

What you’ll be doing

The HR Services Adviser is responsible for ensuring enquiries are handled efficiently, accurately, and consistently whilst displaying exceptional customer service. The HR Service Adviser is also responsible for supporting existing employee changes and liaising with stakeholders to deliver efficient, accurate and timely service.

About you

You will have extensive experience within a customer service environment and meet the below criteria:

• Previous experience/study within Human Resources (highly regarded)
• Previous experience in a high volume telephone based environment
• Proficient in the use of MS Word, Excel and Outlook
• Experience with HRIS systems (Aurion highly regarded)
• Ability to manage workloads and meet deadlines in a fast paced environment
• Effective communication, both verbally and in writing, across a diverse audience with a particular emphasis on detail and accuracy.
• Excellent interpersonal communication skills that inspire teamwork and approachable customer service to all customers.
• Flexibility in adapting to changing priorities in a pressurised, fast paced environment.
• Ability to work effectively both as a team member and individually.
• Ability to maintain confidentiality and adhere to legislative and Mater policy requirements.

Why join us?

Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare, education, fundraising & philanthropy and research — and it’s our people who make the difference.

We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Convenient, discounted on-site parking
• Enjoy great food with reduced prices at our campus cafés and coffee spots
• Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team.

Be part of something bigger. Make your move with Mater. #GETBETTERWITHMATER

Applications close on 26 March 2026. Please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW!

Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.

Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.

For more information regarding Reconciliation at Mater, please visit our Reconciliation webpage.

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.