Customer Care Officer

North Ryde, Sydney | Full Time Every order we process and every question we answer helps someone reconnect with the sounds that matter most. This role plays an important part in delivering that experience for our customers. At GN, we design and deliver innovative hearing technology that helps people reconnect with life’s important moments. Our Customer Care team supports clinicians, partners and customers by ensuring orders, enquiries and product support are handled with care, accuracy and efficiency. We are looking for a Customer Care Officer to join our team in North Ryde. Acting as a key point of contact for customers, you will manage orders, respond to enquiries and work closely with internal teams to ensure a seamless customer experience. What you’ll be doing Responding to customer enquiries via phone and email Processing customer orders accurately and efficiently across our product range Supporting customers with order updates, delivery enquiries and general requests Recording customer interactions and complaint information in Salesforce Investigating and assisting with the resolution of customer feedback or complaints Providing basic product information and troubleshooting support for hearing devices and accessories Escalating more complex technical enquiries to specialist teams when required Working closely with Production, Service and Logistics teams to ensure orders are fulfilled Contributing to team KPIs and identifying opportunities for continuous improvement About You You enjoy helping people and take pride in delivering excellent customer service. You are organised, detail-oriented and comfortable managing multiple tasks in a fast-paced environment. Ideally you will bring: 3 years of experience in a customer service or customer care role Confidence managing inbound and outbound customer calls Strong verbal and written communication skills High attention to detail and strong data entry accuracy Solid computer skills including Microsoft Office (Word, Excel, Outlook) Experience with Salesforce, Navision or a regulated industry such as medical devices would be advantageous but is not essential. What you’ll enjoy at GN One-on-one training in our systems, products and processes Reward & recognition platform with discounts at hundreds of retailers Online wellbeing centre, plus EAP support and webinars Service recognition and performance awards A birthday gift each year Free annual flu vaccinations Generous discounts on GN Hearing, Jabra and SteelSeries products Fresh fruit, refreshments and a table tennis table onsite Opportunities for development and career growth A close-knit team that values accuracy, reliability and humour Why you’ll love it here At GN, we put the customer at the heart of everything we do — and we’re looking for someone who shares that same passion. If this sounds like the opportunity you’ve been waiting for, we’d love to hear from you. Applicants must have full unrestricted Australian work rights. GN Hearing Australia is an Equal Opportunity Employer and embraces diversity, equity and inclusion. We encourage applications from Aboriginal and Torres Strait Islander peoples and from individuals of diverse cultural backgrounds. We are committed to a barrier-free recruitment process and workplace. If you require any adjustments during the recruitment process, please let us know so we can support your participation. Agencies: We prefer to fill this role directly. Should we require assistance, we will contact our preferred recruitment partners.