Member Service Agent

As Australia’s longest serving Defence financial institution, we have supported those who protect and serve our country for over 65 years. And as a member-owned bank, we are here for our members first, helping them to achieve their financial goals with a range of competitive products and personalised service. In 2024, we were named one of the World’s Best Bank by Forbes and won Canstar’s Consumer Bank of the Year for Everyday Banking. Your Role Are you an energetic and passionate team player who thrives in a customer focused environment? In this role, you’ll be the first point of contact for member enquiries across phone, email and online channels, helping people every day with their retail banking needs. What You’ll Do Deliver excellent service and support to new and existing membersRespond to inbound member enquiries efficiently and professionallyPromote digital self-service tools and educate members on their benefitsIdentify member needs and refer appropriate solutions from lending and insurance to superannuation and savingsResolve member issues or concerns with empathy, accuracy and accountabilityKeep clear, concise records and follow up to ensure a seamless experience What We’re Looking For Previous experience in an inbound contact centre (banking/financial services ideal)Passion for helping people and delivering great serviceStrong communication and problem-solving skillsA team player who’s proactive and adaptableAvailability to work on a rotating weekday roster (8am–6pm) and one Saturday a month (9am–12pm) Benefits Working with Australian Military Bank will provide you access to a great range of benefits including: Staff Banking product + Services discountsNovated Leasing options4 weeks Paid Parental + Purchased Leave optionReferral Reward ProgramEmployee Assistance ProgramAnnual Flu Shot + Blood Donor LeaveUniform allowance + Polo Shirt providedService Awards Why Us Australian Military Bank forms an integral part of the wider Defence community. We offer our staff competitive remuneration, discounts on banking and insurance products and ongoing learning and development programs, You will be provided with training and coaching on the job to provide you with the tools to be successful in this role. Australian Military Bank provides realistic progression opportunity nationwide and the opportunity to embrace new technologies and ways of working. Probity check As we are an Authorised Deposit Taking Institution, there is a requirement to complete the standard range of Credit, Police and Bankruptcy checks prior to commencement of employment. We move quickly with our interview process, if you are keen please submit your CV today! This is an exciting, challenging position with the opportunity to build your career with a highly trusted mutual bank. We thank you in advance for your interest, however, only those selected for a pre-screen and/or an interview will be contacted. Australian Military Bank values diversity and is an equal employment opportunity employer.