About Adelaide Airport Ltd

Adelaide Airport Ltd (AAL) is the gateway to South Australia and the fifth-largest airport in Australia. We are committed to ongoing developments that seamlessly connect the world to South Australia. AAL is an unlisted public company owned by long‑term superannuation funds.

AAL is a major business centre and is executing its vision to be a globally connected, next generation hub offering a unique sense of place to its partners. AAL has recently announced $1 billion in capital investment over the next five years, covering both significant aviation and technology infrastructure upgrades in addition to some exciting commercial property developments across both its Adelaide and Parafield Airport sites.

AAL employs a highly engaged workforce recognised for delivering exceptional outcomes. Identifying, supporting and encouraging leadership and innovation, AAL is a proven leader in sustainability, supporting diversity and inclusion and offering flexible workplace arrangements.

The Role

As a Customer Service Officer within Landside Operations, you will provide a seamless, safe and customer‑focused experience across Adelaide Airport’s landside precinct. This permanent part‑time role operates on a 4‑on / 4‑off rotating roster, averaging 32.38 hours per week, with early morning and afternoon start times typical for operational coverage.

You will support the travelling public, assist with the efficient flow of traffic, and contribute to the safety and security of the landside environment.

Key Responsibilities

Maintain traffic flow in pick‑up/drop‑off areas, taxi ranks and landside terminal precincts.
Provide general customer service to the travelling public.
Operate car park equipment and associated systems.
Assist passengers and visitors requiring mobility support.
Conduct mobile patrols to ensure safety, security and operational compliance.
Complete car park booth shifts, including CCTV monitoring and customer enquiries (phone and intercom).
Embed positive customer service behaviours in all interactions.
Contribute to a safe and discrimination‑free workplace, and comply with WHS and Environmental procedures.

Live the AAL Values

· Accountability – Excellence starts with ownership

· Integrity – Do the right thing, even when no one’s around to see it

· Respect – Good humans make great workplaces

· Teamwork – Collaboration drives us Celebration unites us

· Customer Focussed – Think customer. Always!

About You

You will bring a genuine commitment to providing high‑quality customer service in a busy, public‑facing environment. You enjoy interacting with a wide range of people each day and can remain calm, professional and solutions‑focused when situations become challenging. Your positive attitude, sound judgement and steady approach help you respond confidently to the diverse needs of travellers, visitors and colleagues.

You take pride in representing Adelaide Airport with professionalism, contributing to a safe, welcoming and supportive environment for all.

Qualifications & Experience

Essential

· Minimum 2 years’ experience in a face‑to‑face customer service environment.

· Experience working in shift-based roles.

· Excellent communication skills with the ability to quickly build rapport.

· Proven resilience and ability to diffuse difficult or conflicting interactions.

· Strong problem‑solving skills with the ability to follow matters through to resolution.

· Ability to work outdoors across changing environmental conditions.

· Ability to work both autonomously and as part of a team.

· High attention to detail and the ability to adapt quickly to operational priorities.

· Current Driver's Licence.

Desirable

· Experience in aviation, transport, or other large operational environments.

· Previous exposure to CCTV monitoring or customer support via intercom/phone -- systems.

· Knowledge of WHS responsibilities or safety-critical environments.

· Experience providing mobility assistance or support to people with accessibility needs.

Why Join Adelaide Airport?

Adelaide Airport is one of Australia’s most modern and user‑friendly airports, providing world‑class services to millions of passengers each year. We pride ourselves on our strong commitment to customer service, safety, and environmental sustainability.

Working at Adelaide Airport offers the opportunity to be part of a vibrant, fast‑paced environment at one of the country’s busiest airports, supported by a team culture that values growth, learning and development. You will also have the chance to make a meaningful contribution to aviation safety while building a rewarding and impactful career.

To apply, please follow the link below to our careers portal and submit your application directly through the portal: https://adlairport.my.salesforcesites.com/recruit/fRecruit__ApplyJob?vacancyNo=VN436

When submitting your application, please tell us what appealed to you about working with Adelaide Airport and why this role interests you.