Pre Sales Consultant / Customer Service

Are you passionate about customer service and construction?

Would you like to work where the culture is all about being a team, friendly and fun? This may be the job for you!

Sarelle Homes and Granny Flat Solutions are multi-award-winning family-owned companies based in Sydney's North. We are looking for a talented Customer Service Representative who is passionate about helping the most important people in our business - our customers.

The role requires someone who loves to help, is confident speaking on the phone and working alongside our successful sales team. The position includes rostered Saturday work, usually every 2nd week (till 4:00pm), with aday off in lieu during the week.

The role will also require working some days from our new Display Homes (Central Coast and Turramurra) as required.

Why You’ll Love Working With Us:

• Outstanding team culture — supportive, fun, and genuinely collaborative.

• Multi-award-winning company — recognised 10 years in a row for excellence.

• Australia’s largest and most trusted granny flat builder.

• Real career growth — structured development, internal promotions, and cross-team opportunities.

• Strong leadership — direct access to the owners and senior decision-makers.

• Reward & recognition programs — monthly and annual awards, peer recognition, and performance bonuses.

• Job stability — industry-leading systems, strong pipeline of work, and long-term vision.

• ISO certified — quality, safety, environment, and processes you can trust.

• Community impact — through our charity, the Granny Flat Foundation, and local community support.

You will be responsible for the customer’s journey from the initial enquiry through to Sales which includes:

• Managing new leads and enquiries via phone and email

• Remotely assessing site conditions and feasibility of a new dwelling

• Recommending the right product to our customers

• Influencing our customers during the pre-Sales process

• Working on creating and sustaining relationships with customers and our internal teams

• Updating our CRM with customer notes, additional information and data to assist our teams

• Analyse and collect customer data to prepare reports

• Finding solutions for our customer’s needs

• Providing support to the sales team with duties such as calendar management and customer follow ups

The skills we are looking for:

• A commitment to continually developing your knowledge of our products, services and processes

• A personable and professional manner with the ability to deliver excellent customer service

• Open and honest communication skills, both on the phone and via email

• Strong time management, organisational and prioritisation skills

• A team player who is also comfortable working autonomously

• A proactive problem solver who enjoys helping customers

How to apply:

Apply now through Seek

Does this sound like your perfect role? We’d love to hear from you, send us your CV today!