Customer Service Representative

About us

At Lug+Carrie, we want to replace half of all car trips under 5km in our cities by 2030. Our current offering includes eBikes on a flexible and all-inclusive subscription, as well as selling eBikes. Our teams across Brisbane, Melbourne and Sydney are reshaping the future by helping our communities make a Good Move on an eBike.

About the role

The Customer Service Representative is an important role within our operations team as they are the front facing and main point of contact with our customers. We are looking for someone who prides themselves on exceptional customer service and is willing to go the extra mile to ensure our customers enjoy a smooth, positive, and seamless experience. To equip you to deliver this experience, full training will be provided. You don’t need to know all about eBikes!

Duties include:

• Greeting customers in-store, listening to and understanding customer requirements to meet their eBike needs.
• Clearly communicating the values and benefits of Lug+Carrie eBikes and riding solutions.
• Developing and maintaining strong relationships with customers through regular communication and follow-up.
• Communicating subscription processes and conditions effectively.
• Responding to customer questions and inquiries in person, by phone or through our CRM platform.
• Assisting the coordination of our customer service experience - through booking, scheduling and supporting in-store and mobile service events.
• Ensure the shop is well-stocked, clean and tidy.

About you

We’d love to hear from you if you are an energetic and enthusiastic individual, who has:

• At least 12 months experience working in a customer service role.
• Excellent communication skills with the ability to effectively interact with customers and team members.
• Ability to work in a fast-paced environment while delivering exceptional service
• Comfortable using computer systems to manage bookings and customer information
• Strong attention to detail and ability to follow procedures
• Availability to work on Saturdays
• The ability to lift at least 25kg and use proper lifting skills

About the Perks

The team at Lug+Carrie are passionate about what we do and are excited to welcome new people into the mix. We provide:

• Learning and development opportunities
• Access to a premium eBike to help with your transport needs
• Employee discounts
• An employee share option program
• A free ABUS bike helmet
• Regular social events
• An espresso machine and fresh beans from Allpress available in the kitchen! Or Twinings tea.

Lug+Carrie values the diversity of the people we hire and the customers we serve. All qualified applicants are encouraged to apply.

Job Types: Full-time, Permanent

Pay: $65,000.00 – $70,000.00 per year

Experience:

• Customer service: 1 year (Required)

Work Authorisation:

• Australia (Required)

Work Location: In person