Customer Service Officer

Customer Service Officer - VIC

Our Company

Daikin has a solid history and reputation in holding its number 1 position in the global market for air conditioning. The foundation of its success and continued growth is truly in our people, who strive and are encouraged to do remarkable things, including thinking differently and being open to new possibilities.

At Daikin Australia, we live and breathe our core values of Absolute Credibility, Enterprise Management and Building Harmonious Personal Relationships. We prioritise fostering positive relationships with clients, colleagues and stakeholders to create a collaborative and supportive work environment for all.

Looking ahead, we anticipate the global demand for air conditioning will grow exponentially. Our vision at Daikin after reaching our 100th anniversary globally, is to continue our commitment to environmental awareness and commit to advancing technology to promote sustainable practices.

About the Role

Reporting to the Customer Service Team Leader, Daikin Australia is seeking a permanent full time Customer Service Officer to manage an assigned customer portfolio. This includes processing orders and addressing enquiries related to the allocation and delivery of Daikin products.

The responsibilities of the role include, but are not limited to:

• Preparing and entering sales order details into the SAP system.

• Maintaining accurate and timely delivery orders.

• Entering and actioning changes to customer orders.

• Building and maintaining strong, positive customer relationships.

This role offers flexibility with the choice of either an 8:00 AM – 4:00 PM or 9:00 AM – 5:00 PM shift, Monday to Friday. You will receive ongoing training, on the job support, and continuous development opportunities.

An immediate start is available for the right candidate.

About You

We are looking for someone who demonstrates:

• A strong willingness to learn and grow professionally.

• Confidence in communicating with customers via phone and email.

• Previous experience in administration and/or a customer focused role (preferred but not essential).

• High attention to detail and the ability to work in a fast paced environment.

• Experience using Outlook, Salesforce and/or SAP (advantageous but not required).

Our Benefits

• A collaborative work environment that fosters a positive team culture.

• Competitive salary + superannuation + performance bonus.

• All necessary work equipment provided (laptop, desk phone, etc.).

• On the job training with ongoing career growth opportunities.

• Discounts with Bupa Health Fund.

• Fitness Passport – access to hundreds of fitness facilities nationwide.

• Flare Benefits – discounted gift cards, novated leasing, and health/car/home loan offers.

• Be part of the global #1 company in HVAC.

• Join a dynamic team that values innovation, collaboration, and personal growth.

• Free onsite parking.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Daikin Australia is an equal opportunity employer and values diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.