Warranty Administrator/ Customer Service Support Automotive

About the role

Join our dynamic team at Lovells Automotive as Warranty Administrator/ Customer Service Support. This full-time position is your chance to shine, playing a vital role in delivering excellent administrative and customer service support to our operations. Get ready to make a real impact and be part of something exciting.

What you'll be doing

• Process, assess and verify all warranty claims in line with company policies and warranty terms.

• Maintain accurate records of warranty claims, costs, and outcomes.

• Liaise with customers, manufacturers, and relevant staff regarding warranty issues.

• Coordinating and processing credit returns.

• Respond to and resolve customer feedback issues efficiently, escalating when necessary.

• Supporting the broader team with ad-hoc tasks and projects as required.

What we're looking for

• Previous experience in automotive is a must.

• Previous experience in warranty administration within the automotive industry is preferred.

• Strong organisational skills with attention to detail and accuracy.

• Excellent verbal and written communication skills for liaising with clients and internal teams.

• Proficient in the use of Microsoft Office suite, including Word, Excel, and Outlook

• Ability to manage multiple tasks and priorities in a fast-paced environment.

• A proactive approach to problem-solving and a willingness to learn new processes.

What we offer

At Lovells, we are committed to providing a vibrant and inclusive work environment that enables our employees to thrive. We offer a competitive salary, opportunities for career development, and a range of employee benefits including monthly performance-based bonuses.

About us

Lovells is in its 95th year of business as a manufacturer and supplier of premium quality springs and suspension components to suit a broad range of applications for the automotive, camper trailer, towing components, agriculture, mining and railway industries.