Call Centre & Customer Service
Posted 12/03/2026
Closed 26/03/2026
Campbelltown, 2560, Sydney, New South Wales
Full time
About the role
Join our dynamic team at Lovells Automotive as Warranty Administrator/ Customer Service Support. This full-time position is your chance to shine, playing a vital role in delivering excellent administrative and customer service support to our operations. Get ready to make a real impact and be part of something exciting.
What you'll be doing
Process, assess and verify all warranty claims in line with company policies and warranty terms.
Maintain accurate records of warranty claims, costs, and outcomes.
Liaise with customers, manufacturers, and relevant staff regarding warranty issues.
Coordinating and processing credit returns.
Respond to and resolve customer feedback issues efficiently, escalating when necessary.
Supporting the broader team with ad-hoc tasks and projects as required.
What we're looking for
Previous experience in automotive is a must.
Previous experience in warranty administration within the automotive industry is preferred.
Strong organisational skills with attention to detail and accuracy.
Excellent verbal and written communication skills for liaising with clients and internal teams.
Proficient in the use of Microsoft Office suite, including Word, Excel, and Outlook
Ability to manage multiple tasks and priorities in a fast-paced environment.
A proactive approach to problem-solving and a willingness to learn new processes.
What we offer
At Lovells, we are committed to providing a vibrant and inclusive work environment that enables our employees to thrive. We offer a competitive salary, opportunities for career development, and a range of employee benefits including monthly performance-based bonuses.
About us
Lovells is in its 95th year of business as a manufacturer and supplier of premium quality springs and suspension components to suit a broad range of applications for the automotive, camper trailer, towing components, agriculture, mining and railway industries.
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We acknowledge the Traditional Owners of the land where we work and live. We pay our respects to Elders past, present and emerging and celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.