Key Account Manager

Are you an experienced account manager who loves pets as much as you love building brands? Join us at PetSafe Brands, where we're dedicated to improving the lives of pets and the people who love them across Australia.

At PetSafe Brands we believe pets are family. From outdoor adventure gear and health and wellbeing solutions to waste management and training products, our mission is to deliver innovative products that enhance pets' lives and support the people who care for them.

The Key Account Manager is responsible for managing and expanding a portfolio of strategic customers across Australia. This role requires strong commercial acumen, the ability to build high-value relationships, and a strategic approach to driving sustainable sales growth.

In addition to core account ownership, this role plays a critical part in converting high-value new business opportunities, working collaboratively with internal stakeholders to close complex deals and unlock new channels for growth.

Key Responsibilities

Strategic Account Management & Revenue Growth

• Manage and grow key retail, distributor, and e-commerce partners

• Develop and execute account plans delivering revenue, margin and profit

• Lead negotiations (pricing, contracts, trading terms, promotions)

• Drive joint business planning and category growth

• Identify upsell and cross-sell opportunities

New Business Conversion

• Own high-value opportunities from the AU pipeline

• Lead conversion of major deals

• Develop commercial proposals and pitch strategies

• Negotiate and close deals end-to-end

• Partner with pipeline coordination to prioritise key opportunities

Customer Relationship Leadership

• Act as primary commercial contact for key accounts

• Conduct regular performance and strategy reviews

• Ensure strong customer engagement and execution

Market & Channel Insights

• Monitor market trends and competitor activity

• Identify new channel opportunities

• Translate insights into commercial strategy

Cross-Functional Collaboration

• Partner across Marketing, Supply Chain, Finance and Product teams

• Ensure seamless execution of launches and promotions

Reporting & Performance Tracking

• Track sales, margin and account performance

• Deliver business reviews and reporting

• Drive continuous improvement.

What We're Looking For

• Senior level experience managing key or national accounts

• Excellent analytical and problem-solving capability

• Strategic thinker with the ability to execute effectively

• Strong negotiation and deal closing capability

• Highly organised with strong planning and prioritisation skills

• Commercial and financial acumen

• Ability to manage accounts and growth opportunities simultaneously

• FMCG, pet or retail experience

• Passion for pets and improving the lives of pet parents.

Why Join Us

• Be part of a global, innovative business making a positive impact on pets' lives

• Work on globally recognised brands across Australia

• Creative, collaborative, dog-friendly environment – bring your dog to work!

• Gym reimbursement and regular office massages to support your wellbeing

• Free breakfast for all employees on-site

• Monthly team BBQs to celebrate our wins

• Annual paid volunteer day to give back to causes you care about

• Free product allowance to experience our innovative pet solutions

• Unique pet benefits including adoption fee reimbursement and pet bereavement leave

• Flexible work environment with two work-from-home days per week

• WorkAWAY – work remotely abroad for up to four weeks per year.

• Performance-related bonus to reward your success

• Employee Assistance Program providing health and wellbeing support

• Learning and development opportunities to grow your career.

To apply please submit your resume and a cover letter via Seek or LinkedIn. Applications without a cover letter will not be considered.