This is a Business Relationship Manager role with NSW Health based in Sydney, NSW, AU
== NSW Health ==

Role Seniority - mid level

More about the Business Relationship Manager role at NSW Health

Employment Type: Permanent Full Time

Position Classification: Computer Manager Grade 2

Remuneration: $133,637 - $150,872 per annum plus sueprannuation

Hours Per Week: 38

Requisition ID: REQ643250

Location: Randwick, Sydney

Applications Close: Sunday, 22 March 2026

Where you'll be working

The Strategy, Innovation and Digital Health Team encompasses strategic planning functions, analytics, technology, change, and project management resources to ensure strategic allocation of resources to key organisational priorities and initiatives. Built around three key pillars, it drives and enables the delivery of key strategic and operational initiatives by developing innovative solutions to improve the quality and efficiency of service delivery. The directorate oversees the development of organisation strategies and plans, while also monitoring the implementation of such plans. This department handles SESLHD’s most pressing organisational problems and explores opportunities such as technology in Health, change and innovation and environmental sustainability practices.

The role

Business Relationship is the sum of all experiences a customer has with IMSD as a supplier of services, over the duration of their relationship with us. This can include awareness, discovery, attraction, interaction, purchase, use, cultivation and advocacy. It can also be used to mean an individual experience over one transaction; the distinction is usually clear in context.

The Business Relationship Manager (BRM) develops strategy and tactics that focus operational groups on the needs of individual customers and customer groups while monitoring and managing the effectiveness of the Directorate's delivery to those needs. The BRM is responsible for Service Level Management and clear communication of plans for service improvement.

The BRM maintains a catalogue of services, and register of agreements that clearly define roles and accountabilities and the obligations that IMSD has agreed with its clients.

The BRM also leads and oversees the work of staff involved in communication regarding potential benefits of service, interactions with IMSD, and appropriate engagement with IMSD for best effect.

Benefits

Up to 12 allocated days off each year (for full-time employees) in addition to annual leave. Salary packaging options that reduce your taxable income and increase your take-home pay! Up to $9K for living expenses and $2.6K meal & entertainment & Novated Leasing. Discounted gym memberships with a Fitness Passport Employee Assistance Program (EAP) for employees and family members. Discounted Private Health Insurance.

Selection Criteria

Relevant tertiary qualifications or extensive equivalent work experience in similar service management role/s, or a combination of study and work experience Demonstrated understanding of the role of a Business Relationship Manager in service improvement Demonstrated understanding of the strengths, weaknesses, opportunities and threats offered by the ITIL service management framework Extensive and demonstrable experience in identifying and addressing challenges and focusing on improving business relationship. Ability to motivate, inspire and support others to develop and follow appropriate procedures for process improvement with effective interpersonal and communication skills Proven organisational and planning skills with demonstrable attention to detail Demonstrated leadership skills to enhance staff performance, influence workplace culture and lead change

Need more information?

Click here for the Position Description and SESLHD Expected Standards Find out more about applying for this position

For role related queries or questions contact Meg Ma on *******@health.nsw.gov.au

Our CORE Values are Collaboration, Openness, Respect and Empowerment and have been created by employees for employees and help define how we work and to inspire positive interactions in the workplace.

We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplaces are welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and social-economic status. Read about our Diversity, Inclusion and Belonging Strategy for more information.

Reasonable Adjustments

NSW Health recognises everyone is unique, and that you may require some adjustments to ensure you have the best opportunity to apply. If we can make some adjustments to the NSW Health recruitment/interview process, then please email ***************@health.nsw.gov.au and let us know.

Adjustments may include but are not limited to, physical requirements, interview setups and specific interview availability times where required.

Information For Applicants

If you have relevant qualifications or experience, please include any supporting documents with your application. An eligibility list may be created for future vacancies Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified for this position following suitable labour market testing. Applicants will be assessed against the essential requirements and selection criteria contained within the position description Recommended applicants will be reviewed for compliance with NSW Health policy directive Occupational Assessment, Screening and Vaccination against Specific Diseases for all positions prior to offer SESLHD is committed to creating a workplace that reflects the diversity of our community. This will help ensure our employees, our patients and their carers, feel supported. We invite candidates of all ages, genders, sexual orientation, cultural background, people with disability, neurodiverse individuals, and Indigenous Australians to apply. We do have an Aboriginal Workforce Team that can also provide support (***************@health.nsw.gov.au) and for additional information please visit our Stepping Up Website

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NSW Health team will be there to support your growth.

🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢

Key Responsibilities

🧭 Developing strategy and tactics
📚 Maintaining service catalogues
📣 Leading communication efforts

Key Strengths

📈 Service Level Management
🤝 Interpersonal Skills
🌟 Leadership Skills
🛠️ ITIL Service Management Framework
📅 Organizational Skills
💬 Communication Skills

A Final Note: This is a role with NSW Health not with Hatch.