Head of Administration and Operations

Company Overview

Jolong Australia specialises in premium aluminium window and door systems and has been operating in the Australian market for more than 10 years. The company provides integrated window and door solutions across residential, commercial and customised building projects, covering design consultation, product supply, logistics, delivery and after-sales support.

As the head office of Jolong Australia, the Adelaide operation includes a large product showroom, warehousing and logistics facilities, and a local service team. The company also plans to further expand its local manufacturing and research and development capabilities. Due to continued business growth, we are seeking a high-calibre professional to join our team and contribute to the company’s ongoing development.

Position Overview

As a key member of the Adelaide head office team, you will support management in overseeing showroom operations, customer relationship management and business administration. This role acts as an important link between clients, the sales team and internal operations departments.

Key Responsibilities

·   Take overall responsibility for the day-to-day operation and administrative management of the Adelaide showroom.

·   Coordinate work arrangements across sales, procurement, logistics, warehousing, installation and after-sales teams to improve overall operational efficiency.

·   Assist management in developing, implementing and optimising company operational procedures and management systems.

·   Represent the company at industry exhibitions, business meetings, client visits and market promotion activities.

·   Assist the Sales Manager in organising client resources and project progress, and establish and maintain an effective customer follow-up system.

·   Proactively follow up on customer requirements, quotation progress and project status by phone, SMS, email and other communication channels.

·   Regularly collate customer information, market updates and competitor intelligence, and submit analytical reports to management.

·   Monitor the quality of customer service and enhance customer satisfaction and the company’s brand image.

·   Assist with recruitment, training, employee attendance and routine HR and administrative matters.

·   Assist management with business reception, client relationship maintenance and coordination of important projects.

·   Drive continuous improvement in showroom operations to enhance customer experience and business development efficiency.

·   Complete other related tasks assigned by management.

Selection Criteria
Essential Requirements

·   Excellent spoken and written communication skills in both English and Chinese.

·   A minimum of 5 years’ experience in administration and operations.

·   Professional presentation, strong business etiquette and a high standard of workplace conduct.

·   A stable, long-term career outlook.

·   Strong organisational, coordination, interpersonal communication and execution skills.

·   Proficiency in Microsoft Office, including Excel, Word and Outlook.

·   High attention to detail, strong time-management skills and the ability to manage multiple tasks effectively.

·   Legal working rights in Australia, such as citizenship, permanent residency or a valid long-term work visa.

Preferred Qualifications and Experience

·   Experience in construction, building materials, windows and doors, curtain wall systems, fit-out, real estate or a related industry.

·   Previous experience in customer relationship management (CRM), business assistance, project coordination or sales support.

·   Familiarity with architectural drawings, construction project processes or the operating model of the construction industry.

·   Commercial development awareness and the ability to maintain strong client relationships.

·   A current Australian driver’s licence and availability to attend business visits are preferred.

Remuneration

·   AUD $80,000 plus superannuation.

·   Salary is negotiable for outstanding candidates, depending on individual experience and capability.

What We Offer

·   A stable and growing industry platform with long-term career development opportunities.

·   A positive team culture and training support.

·   Opportunities to participate in major residential and commercial construction projects.

·   Broad career progression opportunities and a pathway into management roles.

·   A professional office environment at the Adelaide head office showroom.