Reception and Sales Support

Position Purpose

The Reception and Sales Support role is an entry-level role within VanHomes, responsible for providing front-office, customer service and sales support across the customer journey. The role plays an important part in creating a professional and welcoming customer experience by managing customer enquiries, supporting sales and post-sale coordination activities, and assisting with day-to-day administrative operations. Working collaboratively across teams, this role contributes to a positive workplace culture built on trust, accountability, teamwork and customer focus, supporting VanHomes’ reputation as a leading modular and relocatable home manufacturer.

Key Responsibilities

• Manage front-line customer enquiries across various communication channels and facilitate appropriate Sales Team follow-up to support potential sales opportunities

• Attend to customers, visitors and contractors visiting the office

• Maintain front-office and display village presentation and readiness, including customer-facing areas and refreshments

• Provide administrative support to ensure smooth day-to-day operations

• Support the Sales Team with administrative, coordination and customer follow-up activities throughout the sales process

• Support site assessment administration and related documentation

• Manage post-sale customer communications, including updates on build progress, timelines, next steps and status information, including photos where required

• Coordinate with internal departments, including Drafting, Production and Installation, to support customer outcomes and escalate concerns or service issues where required

• Maintain accurate records of customer interactions, requests and follow-up actions

• Conduct post-installation customer follow-ups and gather customer feedback

Selection Criteria:

Essential:

• Minimum 1 year experience in reception, customer service or other customer-facing role

• Strong interpersonal and communication skills with a professional and customer-focused approach

• Hands-on attitude with the ability to take initiative and support day-to-day operational activities

• Strong attention to detail, accountability and organisational skills

• Ability to work collaboratively within a team environment and coordinate across departments

• Competent computer skills, including email correspondence and Microsoft Office applications

• Ability to quickly learn and use CRM platforms and internal business systems

• Ability to maintain accurate records, prepare basic reports and manage follow-up actions effectively

• Maintain a proffessional manner under-pressure and in a fast paced environment.

Desirable

• Previous experience supporting sales teams or customer sales processes

• Certificate II in Business Administration or similar qualification

Why Join VanHomes?

At VanHomes, we don’t just build relocatable homes — we build fulfilling careers, close-knit teams, and a company culture where people genuinely enjoy coming to work.

You'll be supported by experienced leaders, surrounded by passionate peers, and empowered to deliver great results.

We offer:

• Structured sales training and ongoing support

• Onsite crèche, gym, and school holiday care for your family

• Fun team culture with incentives, events, and celebrations

• Café-style coffee machine (yes, really!)

• Competitive salary with performance-based bonuses

• Career progression in a growing national brand

• Annual Family Fun Day — bring your family into ours

Be part of something meaningful

This is more than just a job — it’s your chance to help Australians access quality, affordable housing while building a career with purpose.

Apply today and take the first step towards a rewarding future with VanHomes.